Communication plays a vital role in the success of any organization. Communication takes place in various forms including written and verbal. A good leader should demonstrate all forms of communication very effectively. It is primary responsibility of a leader to effectively listen employees in order to understand their requirements, ideas and thoughts. Good leaders influence employees to achieve common organizational goals through their effective communication skills.
In the case, Carlos Mazzorin adopted various innovative ways to effectively communicate with the employees and to build a strong relationship with them. Great leaders know the importance of two ways communication to keep their employees involved, motivated and committed. Two ways communication makes employees feel important and integrated part of organization. It also makes them realize that management care for them and they are valuable for the organizational growth. Leadership style of Mazzorin is more effective because he listens to his employees and develops strong bonding with them. No organization can achieve its goals without hard efforts and commitment of its employee, which can only be achieved when employees are heard by management. Not only Automotive Systems but there are various other organizations like Apple, and Google who listen to its employees, keenly. The leaders of all these organizations understand that people are important assets for the organization hence it is essential to listen to them and develop an effective relationship.
Good listening ability helps leaders in building strong relationship with the employees which crate collaborative learning organizational environment. Steve Jobs always emphasized on listening to the employees and in giving them liberty to freely express their ideas. This approach helped Apple in developing new innovative technologies that is core competitive advantage of the Apple. Leaders, who have effective listening ability, respect for others ideas, always keep communication two ways which formed healthy relationship with their employees, Effective listening ability develops trust, encourage employee’s creativity and keep them satisfied. Effective listening of leaders not only builds healthy relationship but also develops competitive advantages which help in realizing organizational goals.
Leaders can communicate more effectively by carefully listening others with kindness and can understand their feelings and exact idea behind their words. Interpreting is a good way to make employees realize that they were being heard and understood carefully. Leaders can develop various ways to effectively communicate and listen to the employees. Leaders should meet its employees on certain interval to resolve their issues, problems, queries and to make them aware about any new development taking place in the organization. Employees should also be involved in any important decision making process hence, before taking any decision leader should seek their ideas as well. Involvement in decision making process makes employees feel closer to the leader and responsible towards any decision, taken by the organization. Periodicals are also a good way to keep employees updated about company’s activities and industrial news.
After above analysis it can be said that relationship between leadership ability and listening ability of leader, is very strong. Leader, who understands and cares for its employees, develops a strong bonding with them, and helps in realizing organizational objectives. Listening ability of leader also help in keeping employees well informed on all activities and decisions which makes them more productive and committed towards organizational goals.
Reference
DuBrin, A. J. (2010). Leadership: Research Findings, Practice and Skills. Mason, Ohio: South-Western Cengage Learning Inc.
