National Safety Goals and National Quality Improvement Goals where Union Medical Center in Union, South Carolina and Mary Black Hospital in Spartanburg, South Carolina health facilities need to be improved as follows. Firstly, the facilities need to improve on implementing an evidence-based application to avert health care-associated infectivity that arises from multi-drug-resistant organisms (Gaboury, M. Lapierre, Boon, & Moher, 2010). Secondly, the facilities need to make perfect and certain that alarms on medical equipment are heard and answered to on time. The improvement will ensure that patients do not have to wait for too long before their caregivers respond to their needs (Gaboury et al., 2010). Another area that needs improvement is staff communication. Excellent organization communication means that the right staff person will be provided with the correct test results on time so that patient-service delivery is improved.
Union Medical Center and Mary Black health system are in Union and Spartanburg South Carolina respectively. Both hospitals have been accredited by the joint commission. Union medical center is operated by the local government while Mary Black health system is private owned for profit. Mary Black health system is a teaching hospital while union medical center is not a teaching hospital (Gaboury et al., 2010). In overall patient experience, Mary Black health systems overwhelm the union medical center with Mary Black health system enjoying more consumer approval in comparison to union medical center.
Doctor-patient communication should be improved so that service delivery can also be enhanced. It is the role of the patient to engage the doctor in a conversation, but it is also the physician's obligation to answer any questions that the patients wish to ask (Gaboury et al., 2010). Also, both hospitals should perfect their response activity when a patient triggers an alarm.
References
Gaboury, I., M. Lapierre, L., Boon, H., & Moher, D. (2010). Interprofessional collaboration within integrative healthcare clinics through the lens of the relationship-centered care model. Journal of Interprofessional Care, 25(2), 124-130. http://dx.doi.org/10.3109/13561820.2010.523654
