Affiliated Institution:
Dear Samsung Online Customer Service Team,
Recently, I purchased a new HD TV from one of your online store. I would like to take this opportunity to thank and recognize your online staff for expertly assisting me with my purchase of the first Samsung HD TV. You have a team of professional employees who made this my best purchasing experience.
I am very grateful for your online representative, Thomas Gates, for his oversight of my online purchase. His kindness and welcoming spirit made me value the Samsung experience. I look forward to dealing with him again in the future. I also enjoyed the variety of Samsung products he introduced me to and I am dreaming of future Samsung purchases.
Thomas Gates is not only a first rate online salesman, but also a friend who looked out for my best interests and preferences. He exhibited a lot of patience by explaining every detail of the range of TV products your company offers. His guidance helped me purchase the right product that suits my needs. I expect that this TV will serve me for a few years before I upgrade to another Samsung TV because I am fully satisfied with my choice.
The service I received was incredible. Thomas Gates has gone above and beyond normal expectations by responding to my emails and chats in a timely manner. He also promptly responded to my calls. Not only has his service been exceptional, but also his advice is highly appreciated. He even walked me through setting up the TV when it was delivered to me just this morning. I have had no issues with the TV so far. Thomas has helped me get the most out of this new TV.
Having purchased other TVs from other companies, I can confidently say that the Samsung sales and customer service team is by far the best I ever dealt with. They definitely ensure customer satisfaction. I am proud to own a Samsung product and I look forward to days of enjoying entertainment from this product. My experience has been so good that I can think of future long term dealings with Samsung Electronics. Once again, I am very grateful for your exceptional service.
Sincerely,
