First I want to say that is great that you didn’t give up, that you stayed professional, persistent and that you found a good solution in the end. In other words, you are real STAR (situation, task, action, results). You explained well about situation, what you did, and how you get to the solution. You showed great thinking, compassion, and motivation to help others.
I`m sure that a lady was happy and pleased with your assistance. And I don’t think only about saving money, but also being heard, being treated as a human being. And for the company, they know how to choose right people, keep up the good work.
This is another version for same interview, so you can choose what is more suitable for you.
First I want to say that you did a great job. You stayed professional, determined, focused and you didn’t give up. And being under pressure and still do a great job is hard to achieve and yet you manage to do it properly and fast. I like that you explained well what was situation about, how you behave and how you get to solution. It was easy to follow your steps and I had feeling as I was there.
I can assure you that a lady was happy and satisfied with your assistance. And I`m not talking only about saving her a lot of money, but mainly that you listened her, her problems and that you found solution that is suitable for her. And for the company, they have right person for their customer service, good luck and keep up the good work.
