Manage Personal Work Priorities And Professional Development Essay Examples

a) Review the position description for the role of the travel coordinator and identify the requisite skills to perform the job functions.
One of the most important skills for the position of travel coordinator is communication skills. The travel coordinator at the hotel needs to communicate with stakeholders and travel agents for arranging their travel booking and itineraries. Also ability to manage the relationship internally with all departments and externally with customers can be crucial for business development purposes. Also, relationships management skills will be crucial for managing the international travelling needs of staff and hotel guests. Understanding of travel industry and logistics is needed for preparing the hotel for possible meetings, departmental activities and conferences. Understanding of the industry’s regulatory requirements for managing the hotel and working on the basis of the code of conduct will make it easier for performing job tasks. Experience in managing similar tasks in previous jobs is also helpful for the organization. Finally, understanding of departmental procedures can help to make the organizational operation smoother.
In summary, the job of travel coordinator requires individuals with exceptional customer service and management skills. Also travel coordinators should be capable of effective time management and should be able to provide attention to detail. In terms of technological knowledge the travel coordinator needs to be proficient and should be working for Galileo, Sabre or Amadeus; with Galileo the most preferred. An individual should also be able to provide attention to detail and complete work tasks on time. Ability to work in a team is also necessary as the travel coordinator would need to communicate and operate with other department of the hotel. Other knowledge and aspects that are also appreciated in then travel coordinator are excellent presentation and grooming skills, professional level understanding of the Microsoft Office suite, analytical ability to handle the situation and manage problems. Finally, experience of managing the heavy work load is also another necessary skill.
b) What are the main goals of the travel coordinator position?
There are several goals associated with the role of travel coordinator in the hotel. The goals related to the job include building repetitive business from the present customers. This will be done by offering cost effective traveling solutions and excellent customer service to the loyalty club members/corporate clients of the organization. Repetitive business will help the hotel to develop their business through guaranteed booking and focus on bringing new business. Many businesses are reliant on repetitive business and the hotel expects the travel coordinator to maintain the current list of clients. Another goal of the organization is communicating to the hotel’s guests the advantages of the online travel reservation service offered by the hotel to their customers. This will be done through providing excellent service and support to the customers and asking them through feedback about their experiences and how to improve the service. By regularly improving the service it is expected that the customer will regularly ask the travel coordinator to perform booking tasks. Finally, it is also important that the organization is able to ensure that the clients get the best quality, value and satisfaction for the hotel’s services. This will be done through maintaining high standards of service and regularly assisting the customers with the hotel travel coordinator support. The customers will feel the advantage of getting support from the travel coordinator and they will be using the service repetitively in the future.
c) How will you ensure that your work goals and plans reflect the goals of the Travel Coordination Service?
It is highly important that working as the travel coordinator in the hotel, the work plans and goals should be able to match the goals expected from the travel coordination service. Without matching the service it would be useless to have a travel coordinator at the hotel. There are certain performance criteria related to the job, which has been in place from the start. As the travel coordinator all these tasks should be achieved in order to ensure the performance matches the expectations. The performance criteria include managing and coordinating the travel logistics for corporate clients and individuals. Also, it is necessary to perform management of hotel group allocation, air bookings, delegation of payments and registration and booking with the third-party suppliers. It is also important that all responsibilities and communication related to the job are completed within the assigned time limit and as per the expected standards. It is also necessary to showcase excellence and professionalism while dealing with organization’s stakeholders and clients. It is important to ensure all goals and objectives related to the job are completed. It is necessary that working relationships are formed and maintained with internal and external stakeholders and organization’s clients. Finally, it is important that the travel coordinator job and division remained aligned to the plans of the organization. In order to achieve the work goals all these tasks need to be achieved within the pre-fixed time frame. The success and failure of the performance will be determined with achievement of all tasks set within the performance criteria.
d) How will you measure and maintain your performance in this role?
There are certain standards that are expected from the travel coordinator job and these results should be achieved within a specified time frame. Improvement is expected in areas such as use of travel coordination service, use of the online medium for travel coordination service, marketing to the alliance partners and customer satisfaction of service users. Improvement in all these areas will be necessary for measuring the performance of the travel coordinator. The job performance can be maintained and measured on the basis of pre-fixed targets or improvements in certain categories that are relevant in the job performance. These targets include increasing the rate of service usage by 15 percent by June 2016. By achieving the increase in usage, joining the organization will be considered successful. Another aspect where targets should be set and achieved is the use of online travel co-ordination service. An increase of 25 percent by June 2016 will ensure the travel co-ordination service is successful. Also, the marketing service for the alliance partners should be increased by 50 percent by June 2016. Increased number of alliance partners would mean that the job has been able to increase the business through alternate channels. Finally, it is also expected that customer satisfaction is increased by at least 5 points by June 2016. Achievement of all these targets would mean that I have been successful in the job by increasing the customer satisfaction rate.