Part A
Q1 1. No one in the executive wants to be held accountable for the mistake that could lead to dismissal and Bryan is trying to blame it on the HR Manager.
Q1. 2. The key stakeholders include employees being laid off because they are losing their jobs, the public because the KANA is a publicly traded company and the executives who are responsible for layoffs decision and measures.
Q2. 1. The mistake should be blamed on the finance department and the Human Resource Management because the two were tasked with the responsibility of updating employee accounts. They were not sensitive to the fact that the changes would raise eyebrows following the company’s previous layoffs, and information on PTO balances could be accessed.
Q3 1. She should proceed to shut down the accounts and logins, or evacuate all affected employees from the work premises with immediate effect to prevent the likelihood of sabotaging the source code.
Q3. 2. As the senior executive responsible for the layoff logistics, Vicki should communicate with all managers immediately confirming the leakage.
Q3. 3. Inform all managers about the layoff
Q3. 4 The communication should be conveyed first by the managers in their respective branches and through their personal emails within the same time. In the email, she should include information on the two-weeks severance packages and other benefits, but should allow the affected employees to come back for their belongings at a later day
Part B
Q3. 5. By 8:30, there is confusion in the company because no one has officially communicated to the employees to confirm or discredit the claims.
Q3. 6. She should proceed and formally inform the affected employees that they have been laid off.
Q4. 1. A personal experience that I can describe as a crisis was when my salary was late by three months and the bills were piling up.
Q4. 2. I was anxious, but I reasoned based on four factors; I cannot have my salary now, but I need money to pay bills so I should find other ways of getting money.
Q4. 3. I managed to contain the problem by taking a short-term loan from my bank against my pay slip.
Q5. The best way of dealing with a crisis is to approach the problem objectively rather subjectively so that your decision is not clouded by emotions.
