The idea of giving patients questionnaires when they leave the hospital is good since will be a satisfaction survey that would help the Memorial Hospital to get feedback from patients on where they feel the hospital is doing well and the areas for improvement. Additionally, it is necessary for the hospital to rely on audit reviews conducted regularly since they determine the areas that have weaknesses and the reasons for the shortcomings. Audits enable the hospital to identify the performance of all the services it provides including the rate of hospital re-admissions, number of deaths and complaints from patients, an aspect that is vital in helping the organization to enhance its quality objectives. Janice could also opt for clinical performance measurements to determine the level of competence of the staff members and their ability to promote long-term well-being of the society.
The potential costs and failures of quality health in Memorial Hospital include factors such as underuse or overuse of resources and variations in the use of health care services that culminate into the underachievement of effectiveness and efficiencies. To measure failures and the cost of quality, it is appropriate that Memorial Hospital engages in regular surveys as a way of identifying areas that are not responding well to the goal and objectives identified. Through audit reports, it is then possible to determine the level of clinical performance and identify whether the employees are the reasons for failure to achieve the quality desired.
In Total Quality Management, it is important that everyone at Memorial Hospital will be able to achieve continuous excellence required from a health care institution. The key concepts to acquire from TQM is its ability to assess and track quality levels ensuring that there is no room for errors that lead to poor clinical decisions and poor use of the available resources. It is good that the hospital’s concern is patient-centered care, such that everyone who seeks treatment is able to get back to their good condition while at the same time reducing the chances of re-admission. That is a major aspect of TQM that Memorial Hospital will need to adhere to for a sustained period. The other element of TQM is the significance of continuous learning and improvement which would enable employees to be dynamic and willing to explore new ways of practicing. This implies that the hospital needs to create an evolving culture built on giving employees room to advance their professional life, hence improving ways through which research and innovativeness can help push the company forward. The other key technique achieved from TQM is the need to ensure that team work remains a culture in the organization since practitioners need to work together in identifying gaps in care and discussing regarding the steps to take in filling the gaps. However, to achieve all these, the management needs to show its commitment to improving the situation at the hospital by acquiring equipment that reduces workload for employees and identifying ways through which the staff can be dedicated to serving the organization.
References
Al-Ali, A. (2014). Developing a Total Quality Management Framework for Healthcare Organizations. Proceedings of the 2014 International Conference on Industrial Engineering and Operations Management Bali, Indonesia, January 7 – 9, 2014, (pp. 889-895). Bali.
Ramez, W. (2012). Patients' Perception of Health Care Quality, Satisfaction and Behavioral Intention: An Empirical Study in Bahrain. International Journal of Business and Social Science, 131-136.
Višnjic, A., Veličković, V., & Jović, S. (2012). Measures for Improving the Quality of Health Care. Scientific Journal of the Faculty of Medicine in Niš, 53-58.
