The name of the company is Prestige Worldwide Incorporated. The company was established year 2012. There are many services that the company has to offer. Networking is the company’s niche. It provides networking services to a vast array of networking service subscribers within the state of California. One of the best features of the company is its capability to provide the best cabled and wireless internet services to residential and commercial subscribers.
A networking company has to be comprised of a large number of employees to address each and every one of the customers’ concerns. So far, the company has enough executives, managers, and employees (both technical and administrative). These employees are well-trained and they are also dedicated when it comes to their job. The employees are usually under the supervision of the managers. With more than two branches statewide, we have a pool of carefully selected and professional company managers. The company also has a compact but well-organized team of executives. The company’s executives’ roles usually revolve around the process of generating innovative ideas that will further improve the quality of our services. All in all, the collective role of these 3 groups of people is to strategize, manage, negotiate and handle any process that has something to do with the company.
Prestige Worldwide Incorporated offers broadband and cable internet services. The company always does its best to uplift and improve the quality of the services available to its customers. Prestige Worldwide Incorporated treats its customers as the bread and butter and this is why its services are quite famous in the state of California. In the past years, the company indeed faced several technical and administrative challenges.
Prestige Worldwide Incorporated started out as a small internet service provider in the community. The company has been obliged to increase the total number of its employees, especially the customer service representatives, because of the steadily increasing number of subscribers every year. Perhaps this is because of the fact that Prestige Worldwide Incorporated still uses the traditional method of addressing customer concerns: a customer has to go to one of the company branches or call the company’s telephone number to be able to get an answer.
The company does not currently have the necessary equipment and infrastructure to upgrade to use e-commerce solutions to address the problems that a growing population of subscribers usually comes along with. Having analyzed the situation, the company’s executives have decided to resort to e-commerce solutions to address the growing demands of their customers. They thought that by operating within a completely virtual and almost paperless environment, they will not have to hire additional customer support agents and create bigger branches to accommodate the sheer number of employees and customers who will surely come inside the building with their own questions and concerns.
Creating a Website
Prestige Worldwide will have to realize that creating a website will enable them to address all the concerns of their customers and provide them with the service that they want and deserve. Everything will be ok plus they won’t be obliged to do a lot of adjustments such as renovating their current headquarters which are most likely very risky investment decisions. Their idea was to create a company website. The company website should contain all the necessary information that a customer will usually ask about; meaning, a page where all frequently asked questions are addressed. This way, the company will be able to cut the number of customers they have to attend to. All they have to do is to inform everyone that the company already has a website.
Online Subscription Feature
It will also be a good idea to include an online subscription feature on their website. With an online subscription feature, prospective customers will be able to subscribe to the company’s services without having to go to one of their branches. Again, this can dramatically decrease the number of customers that they will have to address on-site.
Creating an Online Marketplace
Prestige Worldwide does not solely rely on the revenues they get from providing internet services for profit. They also sell networking products such as routers, networking cables and other networking hardware kits. They could better market these goods if they will be able to lay out a dynamic and updated website where the customers could place their orders. There are a lot of schemes that Prestige Worldwide could use with regards to an online marketplace. First, they could assign several workers to address the customers’ questions about the product. Should the customer decide to buy some products, the attending customer service representative will be able to process the order immediately. Of course, the company could improvise their own scheme after they figure out what works best for the company and its customers.
Third Party Companies
Should Prestige Worldwide decide to take these steps to upgrade their customer service capabilities and improve the overall quality and limits of their services, they could use the services of Quantum Cloud. Quantum Cloud is a website development company that could directly address Prestige Worldwide’s e-commerce needs. Quantum Cloud’s homepage is located at www.quantumcloud.com/.
Conclusion: Processing Operations in a Virtual Environment
Although the company will have to invest money for the tools and equipment as well as for providing seminars and trainings for the employees, the company could still benefit from conducting operations completely virtually. It will be clear soon enough that the advantages will definitely outweigh the investment costs. The company will be able to solve its management and administrative problems that they currently have without having to take a lot of risk.
