Management Decision Making and Developing Leadership
Patient satisfaction is one of the nursing care problems that nurses face. Nurses are usually over stretched and meeting all the needs of all patients can sometimes be difficult especially when a patient suffers from a chronic disease.
The best problem solving method in this case would be to identify the patients who are less satisfied with the nursing services provided to them. This would help in identifying the root cause of the dissatisfaction by these patients.
The best method to address this problem will be to carry out a quantitative research on the patients through the use of questionnaires and one on one interviews where patients get to address their dissatisfaction and how they wish they could be treated/handled (Carpenito, 2009). This research should particularly focus on the patients with chronic diseases.
A manager employs people to work for them while a leader leads a team as others follow. While leaders inspire other people, managers tell people what to do. Managers exercise power over the people under them while leaders develop power over the people they lead. Leaders are implementers of good ideas while managers develop the good ideas.
The situational leadership theory relates to the manner in which a leader reacts to situations that arise and how he/she handles them. In the case where an issue is well managed, a leader is said to be great at what he does as compared to when a leader doesn’t rise to the occasion to handle the situation. To today’s nurse leaders, this kind of leadership is quite helpful in handling situations within the nursing profession. When difficult situations arise within the nursing fraternity such as poor interpersonal relationships and patient dissatisfaction.
Reference
Carpenito, L. (2009). Nursing care plans & documentation. Philadelphia: Wolters Kluwer Health/Lippincott Williams & Wilkins.
