Operations Management Essay Example

The process starts with as soon as the customer asks for an appointment via phone, or visits the garage in person. As soon as the customer asks for the appointment, one of the enablers of the company, the customer service department enters the customer details and problems in the job car. It also imitates the mechanical department about the appointment time, and date given to the customer. The guides occurs before the process starts in the form of car not performing well, and showing signs of a problem.
On the day of customer arrival, the mechanic is also there to inspect the car. He uses the signals, and the information provided by the customer to diagnose the car. After that the problem is identified using the information and experience of the mechanic which is an input. Later if the customer approves the problem, the problem is worked upon by the mechanical team, which tries to solve the problem. Once, the checkup is complete, and the car problem is resolved, it is delivered to the customer.
However, before leaving the garage the customer is sent a bill by the finance department. The finance department is the enabler in the process. The bill is prepared and given to the customer. After that the job card is again updated by the customer service representative who also marks the case as solved, and marks the case as closed. After which the customer leaves the garage with his car after the problem has been solved.
The process within the process is that of a car that needs an oil change. When the customer brings his car to the garage the mechanic checks it. After diagnosing the problem, the mechanics send the requisition of a new oil can to the store. In the mean time, the mechanic flushes the old oil. After changing the oil, the car is checked and delivered to customer. The customer pays the bill and leaves the garage. The customer service representative updates the job card, and marks the case as closed.
The 4vs diagram shows that the volume of work is high in the car repair process. The variety is also high because each car needs different treatment, and there are thousands of problems that can lead to one condition. Similarly, variation in demand is also high as customers prefer to have their car repaired over the weekend or holiday. Visibility is also high as the process is physical and can be seen by the car owners.
Stevenson, W, Management (20 08). Operations . 8th ed. NewYork: McGraw Hill. 34-40.
Warwick Blogs. (2014). Process type choices, performance objectives and layout decisions for
zinc manufacturing and IT security consulting.Available:
https://blogs.warwick.ac.uk/mtorvinen/entry/first_entry. Last accessed 5th Dec 2014.