Outline
This paper gives a brief overview of five concepts of organizational communication that are crucial for successful communication in any organization. The ultimate objective of communication within an organization is to achieve the goals of that particular organization. Communication is therefore a foundation in which organizations can base their performance on.
The first essential concept of organization communication is active listening. This rests upon the management and leadership to engage every employee’s opinions in decision making. Active listening is a concept that can increase group dynamics, customer satisfaction, and effective decision making. The concept helps increase customer satisfaction through improved operation efficiency. According to Wheless (1998), active listening can reduce organizational errors by up to 60%.
The second important concept is timeliness. Expounding on the concept of timeliness, Marques (2010) contends that the recipient of a message must get the information when it is still meaningful. If the message arrives late, it loses its meaningfulness. Therefore timeliness is important for success of organizational communication.
The third concept to be discussed in the paper is organizational culture. There is a close association between organizational culture and performance. Communication determines the culture within an organization. A good organizational culture is one in which there is a two way communication between members of staff and management.
Leadership strategy is the fourth concept that shall be discussed in the paper. Successful communication is impacted by the leadership approach employed by management. Strategic leaders would always ensure that the communication channels in an organization are both reliable and dependable.
The final concept of organizational communication to be discussed in this paper is conflict resolution. Conflict is unavoidable in every circumstance; even in day to day activity of organization always has to occur. Communication is the tool used to determine and define solutions to problems within an organization. Therefore, the concept of conflict resolution is essential for effective organizational communication.
References
Marques, J. F. (2010). Enhancing the quality of organizational communication: A presentation of reflection-based criteria. Journal of Communication Management, 47 - 58.
Wheless, B. (1998). Is anybody listening? Business & Economic Review, 9.
