Quality Management is adopted by various organizations to make sure that they are working according to the standards maintained globally. The paper highlights the importance of quality management approach adopted by organizations to attain desired success. Quality management approach became widely accepted in the late 1980s and 1990s when organizations realized the importance of quality factors that contribute to success. There are separate elements that contribute to the quality concept which eventually becomes the reason for organizational success. Elements include the use of statistical data, Six Sigma, teamwork, continual improvement, customer satisfaction, and employee involvement.
Consumer-driven organizations try to improve quality by working on service, response time, price, and organization’s attention towards consumer needs. Quality has been explained in different ways by different organizations, but the ultimate goal is same which is to attain success globally. According to Fred Smith, CEO of Federal Express “quality is synonymous with performance to the standard as expected by the consumers”. The determinants of quality differ in different organizations and excellence is determined by the level of quality maintained by organizations. In essence, quality management is crucial for organizations that want to stay dominant in any industry.
However, quality management definition changes with time as technology and other standards vary accordingly. Quality is the key element that adds superior value to any business. Another definition of quality as adopted by the U.S department of defense is doing the correct thing for the first time and striving for improvement. The quality management aims at satisfying customers all the time. Quality management deals with improvement and aims at presenting the final product with the promise of improved quality. It is important for business to set policies and standards to ensure that every part of its processing is contributing to achieving the desired level of quality. If a company fails to do so, then its position will affected and it could get out of business.
Total quality like quality has different definitions and is defined as a concept aiming at the continual improvement of the organization. Organizations striving for success keep in working on products, consumers’ demands, and various other factors that contribute to success. The main argument is to maintain quality, and total quality is essential in determining the success of various organizations. The total quality approach adopted by businesses is entirely different from traditional business approach in many ways such as customer focus, obsession with quality, implementation of scientific approach in decision making, and teamwork. Businesses with total quality approach ensure that all factors and elements are maintained to achieve the desired success. In the beginning, quality and productivity were considered to be entirely two different concepts but with the time organizations started to believe productivity can be enhanced if the quality is regularly improved.
In conclusion, businesses that aim to achieve targeted success, need to work on their quality and total quality approaches. Total quality approach assures the improvement of services which leads to ultimate organizational goals. In consumer-driven industries, the quality is measured by the satisfaction of customers and how they perceive an organization’s product. Any company that aims to stay in the industry for an extended period can start by adopting total quality management. If any business implements the total quality approach, an increase in productivity and eventual goals attainment can be anticipated.
Works Cited
Goetsch, David L. and Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. New York: Pearson, 2013.
