Term Paper
Term Paper
Management Communication
The research bases on the important role played by management communication in the business organization. What is the importance of management communication in the course and scope of organizational objectives? Running business organization requires a constant flow of information between the management and the other subordinate employees.
The communication stems from the need by managers to issue instructions to the other employees. The instructions relate to the specific roles performed by the employees, which is why they work in the business organization. On the other end of the organization, the managers expect that the employees will give them feedback in relation to the specific tasks assigned to them. I find the exchange of information in the organization a primary role carried out by all the managers. Since management communication is an important segment of the operations of the organization, it is important to evaluate the role played by management communication in the objectives of the organization (Bovee & Thill, 2000, p.2).
Introduction
Management communication refers to the flow of information from the parties that run the organization to the other employees (subordinates) and other stakeholders. The management has the role of administration in the organization. They have the power and authority to direct the operation of the business based on what they deem fit for achieving the goals of the organization. The management always determines whether a business will meet the targets that it has set (Thill & Bovee, 1991, p.3). Due to this important reason, it is important for the management to maintain clearly defined channels of communication. The channels must guarantee that management communication happens without the distortion of other relevant or irrelevant parties.
Based on my observation, the core objective of running a business is the generation of revenue for the owner of the business. As a result, management communication may narrow down to the main goal of the business, which is the generation of profit. For the business to realize maximum amounts of profits, the management must incorporate stakeholders into the organization. They include debtors, creditors, and shareholders. The stakeholders bring the factor of external communication into play. The management must also inform them of the progress of the business. The aspect of external business stakeholders made me realize that management communication surpasses the boundaries of the internal affairs of the business. It also goes to the outside world.
Discussion
Literature Review
I researched the perspectives of other authors on the element of management communication. My aim was to find out how they evaluate the importance of management communication in the achievement of organizational objectives. In addition, I wanted to examine how they related management communication to the internal and external environment of the business.
In my research, I came across the ideas of management communication in a book written by Chopra R. K. Chopra asserts that management communication relates to management communication. The idea of ensuring that communication channels work effectively is the principle behind communication management (Chopra, 2009, p.4). However, management communication is the task undertaken to ensure that the channels work effectively for the greater good of the whole organization. Chopra agrees that individuals who run the business play a crucial role in the performance of the business depending on how they manage the communication structures of the organization. I agree with Chopra because communication directly affects how employees perform their duties.
On the other hand, I also read an article Steve Robbins wrote on the mistakes committed by managers during the process of communication in the organization. When they make such mistakes, managers endanger the efficiency of the communication channel in the organization. First, managers may make controversial statements and announcements without thorough groundwork on the validity of the information (Robbins, 2013, p 4). Controversial communications may trigger anxiety, engender rumors in the organization, and make some of the employees resistant. In addition, some managers lie about the state of affairs in the organization. My conclusion is that, when employees discover the truth, they tend to lose trust in their managers and the organization as a whole. Based on the employee motivational theories by Henry Fayol, they tend to feel that their rights do not matter to the organization. As a result, there may be incidences of strikes in the business.
Findings and Implications
I have found out there is a close relationship between the performance of the organization and management communication. The performance of the organization suffers significant effects of the input of the employees. The chain continues and narrows down to relating the input of the employees and the manner in which they receive communication from those who manage the organization. Employees have better motivation if they receive a constant flow of reliable, honest, accurate, and relevant information. The communication must follow the hierarchy of command as stipulated by the organizational structure of the business. If it misses any rank, the management owes them a duty of information as to why the particular rank is missing.
According to my judgment, managers who do not ignore the reality of power manage communication. They do better than those who assume that they receive all the feedback from the employees because they are in a position of power. Management communication involves lowering down to the level of the employees such that they are open enough to give you feedback on any events and rumors in the organization. I think that managers can understand the organization even better if they pay attention to all the details and events in the organization. They will be in a good position to tell when employees are satisfied or when they have a reason to complain. Incidences of strikes and demonstrations are avoidable if the management knows how to manipulate management communication very effectively. Employees enjoy a communication methodology that they can trust and one that considers their interests.
Summary and Discussion
The discussion above relates management communication and the overall performance of the organization. Management communication affects how employees go about in the performance of the daily duties. The way employees perform their duties touches on the extent to which their motivation goes in helping the organization achieve its set objectives.
The discussion also looks at how the power and authority of a manager can ruin their ability to receive comprehensive feedback. Good feedback from the employees calls for humility on the side of the manager. Management communication entails taking the all the information available into account. The manager should not disregard any information unless they prove that it is irrelevant and untrue.
The discussion relates to the Research question “What is the importance of management communication in the course and scope of organizational objectives? Management communication has direct effects on both employees and the management. The two parties are the pillars of achieving organizational goals.
References
Bovée, C. L., & Thill, J. V. (2000). Business communication today. Upper Saddle River, N.J: Prentice Hall.
Chopra, R. K. (2009). Communication management. Mumbai [India: Himalaya Pub. House.
Robbins, S. (2013) Seven communication mistakes managers make. Harvard Business Review
Thill, J. V., & Bovée, C. L. (1991). Excellence in business communication. New York: McGraw-Hill.
