Introduction
There is a world famous private corporation known as “Ring Power Corporation”. The head quarter of the corporation is situated at the World Commerce Centre in Florida. With the passage of time, the corporation was tremendously expanded. The Ring Power Corporation, during the year 1962, turned into a full-length Caterpillar trader in the range of North Florida. The work area was extended later to its authorized territory including the Central Florida. At present, the headquarters of Ring Power Corporation is situated in St. Augustine. This right now watch over the functions at different locations of more than 18 branches throughout the Florida state. This comprised of large facilities at regional level in Orlando, Tampa, forklift sales and crane. Regarding facilities of services, it is significantly active in Miami and Pompano. The Ring Power Corporation has also over eight facilities outside Florida, for instance in New Jersey, Rhode Island, Georgia the Carolinas, California and Texas. The main purpose of this is to fulfil the requirements of specialized industries and other customers.
Being one of the biggest Caterpillar dealers, in the South eastern region of United States, the Ring Power Corporation has developed into giant caterpillar dealer. This is due to the reason of their full devotion and dedication for their mission and goals of the customer services. The prime object of the Ring Power Corporation is always related to the slogan that "Customers First". The absolute reputation which Ring Power Corporation has achieved is on the basis of this slogan. They also say that, they continually train their staff / employees and perform attentively with their customers to guarantee entire satisfaction, particularly after the trade / sale. As for as the services of Ring Power is concerned, at present, approximately over 1,700 workers and trained professionals are proving the services at 26 different locations scattered throughout United States and Florida. They are providing their expertise by their hard work the highest valuable equipment, professional services, assisted by alerts, and finally support to the customers at every level .
Assessment of Training Needs
There is a direct relationship between training and the skills, knowledge, strategies which are obligatory to accomplish a specific job. The training may include enhancing new skills of the employees, divulging them towards new ideas, providing them the opportunity to have practical experience and at last but not the least encouraging the employees to discuss their assignment with each another. The training is a process that should remain continues throughout the employment of staff in an organization .
Following are some of the comprehensive programs regarding training:
- Training for newly inducted employees who have never gone through this particular assignment before.
- Training for newly inducted employees who might be skilful in the task of a position, but might not be familiar in the specific method or technique which are in the use of new organization.
- The training for adults termed as “literacy program for adults” that had established a particular strategy of using language reading teaching for, in addition to development of ongoing staff.
- Professional development which is also termed as staff development. The professional development may develop several potential of the employees
- At last, the training program shall apply to every employee of the organization, from line staff to administrators and to the support staff
Purpose of Training Plan
The training program of new staff is quite necessary because they would be able to start their jobs what and how they are supposed to be done it. Besides, there are several other methods in which the training program helps the newly inducted staff members :
- The training program demonstrates them that the employer is serious about them, and encourages the employees to become serious for the organization too.
- The training programme makes the employees sure that the employer is very supportive to them.
- Training programme boosts their self-confidence in ability to work hard.
- Training program may be helpful to encourage fresh staff members to understand the values of the organization.
- Training also reduces the need to enquire other staff for guidance or information.
- Training lessens the chances of mistakes that may cost an organization in public relations, prestige, lawsuits, credibility, or money.
For experienced person, the training program may also have numerous benefits:
- It helps to become constantly more competent.
- It enhances the knowledge of the staff in related field by giving the latest theory and research, exposing with new ideas.
- It also helps to maintain enthusiasm and interest in their work.
- It maintains the organization’s standard of: growing, thinking and changing. An active organization always will be an effective and healthy one.
Briefly, an excellent ongoing program for training of the staff enhances organizational effectiveness, rather than letting an organization to decline.
Divisions of Company
- Division of Heavy Equipment
- Division of Power Systems
- Store of Cat Rental
- Division of Lift Truck
- Crane – The used and new cranes for mega projects from designated six manufacturers.
- Entertainment Services - Ring Power Corporation can also assist with the special proceedings like video filming and movie, concerts / parties & corporate events and shows with power equipment inventory including generators, power distribution and UPS; lighting &; HVAC matting & ramps.
- Phoenix Products - manufacturing storage tanks for fuel, storage systems for fuel and generator enclosures, and offers the services for recycling of petroleum.
- Division of Compressed Air
- Division of New Parts
- Division of Used Parts
- Service Division
- Government Division
- Financial Services
- The Centre for Marine Service
Recommended areas for Training
- Forklift Operator Training
There are number of trainings recommended by the management of the Ring Power for their employees. A training named as Forklift Operator Training has been designed to facilitate and assist the employees to get compliance with (OSHA) that is Federal Occupational Safety and Health Administration. This is the training for regulations of powered industrial trucks.
The training program, conducted by the trainers of Lift Trucks for Ring Power, concentrates on the key operating questions from fundamentals of the forklift equipment to the guidelines of safety operations. This program manual is also presented in both English and Spanish. The skilled master trainers of the Ring Power, whose experience and qualifications are comprised of both federal and state certifications, are dedicated to the high standards of the training for forklift operator in that industry.
The salient points of the training are as under;
- The timing of the Classroom is approximately for four hours and it includes a videotape of about 1-hour
- During all the sessions of the training, the reviews are conducted in order to keep important stuff / matter fresh.
- Classes are arranged at your site using forklift equipment as OSHA desired.
- The Employees will be evaluated at the time of driving the forklift. The time per employee for driving the forklift is approximately fifteen minutes.
- Each employee, upon completion, receives a card of wallet-size and a certificate for the Operator.
- Customer Service Program
The most important point in a business and the top most priority of a business organization is providing a healthy, safe and friendly work environment to save to the most precious assets of a company or an organization is its people. With a healthy, safe and protective environment for the employees of an organization would also add benefits to government agencies, contractors, and other business proprietors in the shape of enhanced operating efficiency, uptime and reduction of insurance rates. Ring Power also is affiliating with other entrepreneurs to suggest training programs regarding Awareness on customized Safety at industry that are specifically be designed to meet or encounter the needs of the customers. Consequently, these organizations get benefits in number of ways: some of which are as under:
- Increase in uptime (equipment and employees)
- The efficiency regarding operating procedures are enhanced
- The lawsuits against the organizations are minimized
- Increased rate of winning of the bids
- Reduced bonding and insurance rates
Most of the times, the safety is considered an expenditure with very minor revenue on investment side. But in real terms, the companies who concentrate on safety measures always get benefit from market advantage and extreme savings over their competitors. This is well known fact that Properly-managed safety related programs is the key catalysts compelling your organization or company to excel towards success factors. Training regarding safety awareness accompanied with operating and owning Caterpillar equipment, construct your road towards achievement.
- Equipment Safety to Operators
The well experienced and learned trainers will also generate the talent and tools for becoming an informed effective trainer operator. Finally, the trainers in his own organization will be capable to guide the operators and can work efficiently and more safely. Appropriate measures of lift safety decrease accidents by less then 70% which in turn may have a considerable financial and moral beneficial impact at the end.
The course of trainer work of all Operator Safety Training program comprised of many factors but the chief one includes the following:
- Practical training (demonstrations of activity by trainer and exercises done practically duly performed both by the trainee-) trainer
- Evaluation of the performance of trainee at the end of the session at the workplace.
- Availability of established sample formats for safety policy at the workplace
- Exercises and Instruction on the methods of teaching
Like operators, the trainers do not require their certificate of training to be re-new every three years; but on the other hand, they are fully responsible for any charge / changes in the Laws of Federal OSHA.
- Safety and Operator Training for Platforms of Aerial Work
The Ring Power Corporation has to present the highest excellent Safety and Operator Training for Platforms of Aerial Work in an industry and achieve this through commitment, qualifications and experience of their Trainers.
This Safety and Operator Training will comprised of the following:
- The time for Classroom is approximately two hours, including lecture sessions, video session and final exam.
- Reviews are mandatory and will be carried out during and end of each session to keep material fresh which have significant nature.
- The Classes are executed at the workplace or one of the Ring Power's suitable places throughout Florida.
- Each student at the end of the training will on the basis of his learning as operator on Aerial Work Platform machine be evaluated. The evaluation session will lasts for approximately two to three hours. This during will depend on the size of the class (i-e 8-12 students).
- Each employee upon completion of training will take delivery of a card (wallet sized) and a certificate for Operator's performance.
- CATERPILLAR OPERATOR TRAINING
The high profit margin depends of the use of right equipment; but the factor how to make use of that particular equipment can eventually improve and bring you up form bottom line. In today's era of high tech world, the operators should have a comprehensive understanding and knowledge of the entire systems of the equipment in order to gain greatest return and maximum efficiency after equipment investment. In this context, the Ring Power Corporation should put into operation the TRAINING PROGRAMS OF CATERPILLAR® OPERATOR intended to improve and polish the skills and experience of the operators.
There is no doubt that the Training of Caterpillar Operator is some what unique in today’s’ industry. Dissimilar to the traditional courses which fail to determine the acquired knowledge, the Caterpillar training promote the experienced operators in to a calculable level of skill. This level basically certifies the level of attainment regarding skill. By vigilantly guiding the education process and keeping high standards of performance, the instructors of the training will ensure that all the participants must have equal opportunity to give concentration on a particular assignment. The trainees are compelled to focus on the work related to their areas and concentrate on their specific region of interest. They are fully allowed for refining and developing their skills and knowledge at the pace they have.
There are eight different modules for training. The participants have to choose the learning modules from these eight different families of Caterpillar machines.
- Wheel Loaders
- Excavators
- Track-type Tractors
- Off-highway Trucks
- Backhoe Loaders
- Motor Graders
- Scrapers
- Articulated Trucks
It is mandatory for a trainer that during the training module, the instructor will be responsible to monitor and also record the performance and progress of each and every student. For training there are some of the obligation for both the instructor and the student. The instructor is to follow a steady format, and the students is to get score 100% against standards of the program. A record of achievement will be reserved fo each participant and final diploma certificate will be bestowed to each operator completing the training.
Payback on training investment
There are number of hazards and numerous unforeseeable factors which can badly affect the machine’s operation. These factors not only result in comparatively less profit for your company but also degraded the reputation in the market. Think for an instant the impact of any one mentioned as under the "worst-case" scenarios could companies have :
- Catastrophic failure of tire on loader of 8-yd3
- Undercarriage and Improper configuration on D8 rebuild necessitates
- Missing of Contract deadline due to delayed cycle of truck fleet
There are certain benchmarks which have been established for all training. The benchmarks established will guarantee that passed out candidates will achieve high levels of skill, confidence and proficiency. The outcomes of the training comes when operator starts providing his expertise in the industries. The payback of the training starts when operator returns back to the work with enhanced skill levels. This will increase productivity, reduce operating costs, decrease downtime and improve safety-irrespective of site circumstances.
As the company always tries to search for ways in order to recover from the bottom line, it persists to search for the ways to sell the value, decline warranty costs, and develop the relationship of good manners with the customers. In this context the Caterpillar Equipment Training makes it possible to move nearer to respective goals for all the employees of the company. It has been observed from the history that employees who attended Training at Ring Power for Caterpillar Operator learned from their best. The Employees trained from this forum will be capable to register themselves in one of the scheduled modules and carry out in all of other branches .
References
Dave, S. (2008). Ring Power's leader grew up in family business. Jacksonville Business Journal, 265.
Irwin L. Goldstein, J. K. (2002). Training in organizations: needs assessment, development, and evaluation. Stamford, Connecticut: Wadsworth Publishing.
Jeffrey Russell, L. R. (2005). Strategic Planning Training. Alexandria: American Society for Training and Development.
Leslie, R. (2000). Effective Planning in Training and Development. London: Kogan Page.
Noe. (n.d.). Employee Training & Development 4E (Sie). Noida (UP): Tata McGraw-Hill Education.
