Organizational Description of the limousine services in TexasIntroduction
Limousine services have taken a new direction whereby providing services to the people depend on the prices which must be considerate due to the competition in Austin, Texas. The major objective of the limousine business is to offer car hire services to the resident and the people living around the city. The company has an expectation of $50000 annually as the net revenue from the annual budget that requires 25 employees. This is required after all the expenses are catered for which may include the insurance and maintenance of the limousine. Through projection on business, in few years, it is expected to grow at an average rate of 5 percent and 10 percent annual employee's turnover.
Considerations in planning and operations
Performance management slogan is used to denote processes that are set up by companies such as limousine services to make sure that all employees become aware of the performance level required of them in that role, together with the specific objectives they will be required to achieve in order to manage the overall objectives of the company. In ensuring the target of the company is met, the organization has to set performance plans that match with the nature of their operations. In that consideration, the limousine company has taken a step to set a plan on the duties required to be done. Larger or Palgrave Macmillan bigger business companies tend to have a more formal and well organized and documented processes of managing their employees set in place (Sahu, 2007).
It ought to be a good practice of making communication to the new employees to make sure that they understand which or what process the company follows. At the termination of the induction period, the employees should be in a position to understand the goals and objectives required of them in the limousine business so as to ensure their performance is satisfactory and in line with the expectation of the company. The real and the main purpose of this plan are to ensure that the performance of the employee is maximum and that it is utilized in accordance with the business' objectives that will lead to attaining $50000 net revenue. Such a plan will make sure that the employees are performing their duties and in line with the laid down objectives of the company.
Some of the revisions made by the governments' comprehensive performance appraisal and award regulations do support soundness of management principles and practices. Therefore, care should be made so as to avoid killing of this set principle by the government. The company should get a way of identifying the skills needed in the procedural operations of the companies. An organization should carry out preliminary studies in order to make sure that it already knows the requirements of the employee's qualifications. For limousine Service Company, the management should make sure that it has identified the relevant departments and their requirement in the job qualifications. It, therefore, follows that the departments are the ones to link with the human resources department to ensure good employees recruitment.
The companies' performance management philosophy is the belief of the company on how people should be managed in order to achieve the performance needed for a business to succeed. Therefore, the performance philosophy of the firm is one of the significant things that need to be put into considerations when planning for management plans of performance of employees in the firm (Nelson, 1976). Hence it is always advisable of the company not to make its move on matters pertaining employees management plans without first considering the impact of the same to the management philosophy.
In a successful and effective business, projects and assignments are continually monitored in order to have consistency in performance and provision of ongoing feedback to the affected parties; work groups and employees on how they are progressing towards achieving their fortified goals. If performances go unmonitored, the probability of misuse of time and failure of managerial strategies on time and resources will ensure. This, therefore, calls upon thinking of the situation as a whole and with the company’s strategies and employees welfare in mind. Monitoring is required in all ways and at all times.
Some of the regulatory requirements for an effective monitoring performance may include undertaking reviews on the progress with the employees by making comparisons with their standards and elements. Continuous monitoring avails the chance to check on how well employees are aligned to the already predetermined standards and to alter the unrealistic and problematic standards. Through the monitoring act, unacceptable performance will always be identified any time during the appraisal period and provision of assistance made in due time so as to address such a performance rather than waiting the end of the time when the summary of the whole process is being made.
As seen in this argument, it is arguably clear that the monitoring process is as important as any other step in the performance management planning. This, therefore, calls upon thinking of it right from the starting point of the whole process. It is hence not in vain to think of this crucial step all through the project so that no loopholes are left in the endorsing process of the employees in the company. It is, therefore, not in vain to carry out this important step in the overall performance management plan. For the overhaul performance of the company, we need to be well acquitted with final knowledge on how to procure the entire situation of monitoring to avoid later inconveniences. It is hence clear that monitoring is an essential step and needed in the overall process. Every business should look at the issue of monitoring with much keenness in order for success to trail behind.
Another necessary step that the limousine company needs to take is the development process. In this step, the employee's needs will be put into consideration evaluated and addressed. In this case, developing means increment in the performance capacity through giving assignments that can introduce new skills or higher responsibility levels, business processes improvement, training among other methods. The only actions that provide employees with the necessary and required skills are the process of development. In this process, employees are trained, and developmental opportunities exposure enhanced to encourage better performance, strengthening of job-related skills and competence. This helps employees in keeping up with changes in the environment they are working in which includes the introduction of new technology in the service industry.
It should be noted that, the business world is very active and, therefore, constant updating of employees' skills is required. It should also be recalled that the situation in the work place keeps on changing and thence employees have to be kept at par with the changing dynamic world. For one, the most dynamic in the business organization is the technology. Every day there is the introduction of new and better ways of doing things in the business world. This will, therefore, call upon the need to train employees so as to be absorbable to the current business requirement (Szilagyi, 1984). Employee's development should be made at a frequent pace and within the shortest time span in order to avoid outdating of the employees in the business world.
Carrying out these measures of performance management plan avails an excellent opportunity for identification of developmental requirements. During the steps of planning and monitoring of work, some deficiencies in the performance do become evident and are in a capacity to be addressed. Areas to lay emphasis on in order to improve also bring themselves out and actions can be undertaken in order to help employees improve even further.
The other step is the employee rating which is made from time to time after summarizing employee's performance. This can be made by comparing an employee over time or even comparing different employees. This becomes an essential action because employees can be gauged in their actions and performance. It can bring about improvement in the employee's performance to outdo their counterparts.
Rating means to evaluate an employee or group performance on the basis of the standards and elements in the performance plan of an employee and to provide a summary of the employee rating. Assigning of the ratings record is performed in accordance with the procedures that are included in the appraisal program of the company. It is always based on the work done within the whole appraisal period. The rating record has other among them other personnel actions including pay rise granting.
There are different methods of measuring the employee skills which should be employed by the firm. Employees can be given an exam to fill and be ranked according to their performance. They can also be asked to fill in a questionnaire that has questions designed in order to evaluate an employee's performance. The employees can also be given a similar task and be rated according to their outcome. This is the most efficient and unbiased way of rating or determining the employee skill and competences.
This rating is essential in all terms and capacity because it will bring the improvement of the overall performance of the employees. This makes it even more essential in capacity building of the employees. It is only through this rating that the position of the employee in terms of performance be analyzed and rated accordingly. After an employee has been rated, the management has to sit down and identify the best performing employee who will enter the next step. This employee will now be in the step of receiving an award for the good work done. Therefore, the next step after rating is awarding of the employee.
Awarding of the employee is done in order to encourage employees to perform even better in their activities. This will motivate them and increase their loyalty in the organization. The unrewarded employees will find it a challenge and make sure that the next time awards are being presented, they are also shortlisted. Therefore, this awarding of the employees brings about competition among the employees and this increases the performance of the business in the end.
A team in this case is identified in order to avoid biases in the awarding of the employees. It, therefore, should be done in a transparent manner without favors or corruption. The awarding of the employees builds their morale and improves their capacity to perform better. The organization benefits from this motivation since the productivity increases. Good performance is always identified even without waiting for one to be nominated for the formal awards to be solicited. Recognition is an on-going day to day activity that ensures that there is no discrimination in the awarding choice.
In an effective organization, the principle or key players in the management are people who are experienced in the field naturally in their lives, where they execute the key components of the process well. The setting of the goals is done and planned routinely. The progress towards these goals is usually measured, and the employees always get the feedback all the time of their operations. Care is taken while setting the high standards that need to be set for the attaining of the organizations objectives. Both formal and informal rewards can be used in order to recognize the behavior of the employees in the organization and the results that lead to acquiring of the set objectives.
After the services of the organization have been rendered to the customer, follow up services are then provided in order to know the customer satisfaction. It, therefore, follows that the organization can and is always in a position to get the right feedback from customers if there is a good and perfect follow up services are well conducted. For an organization willing to start limousine services, it must first of all make sure that it scrutinizes each and every of the above processes in order to thrive in the business. Car services require advancement in technology and making sure that the employees keep hand in hand with one of the most dynamic fields in the universe.
Apart from the above processes, the competence of the employees should also be a thing to take into considerations all the time. It should be noted that employees could be experienced but do not bear the necessary competence. I, therefore, advocate for the fact that the employee should have competence apart from experience. Another thing to put into considerations is the labor unions. The labor unions laid strategies in order to ensure it is in the course with the law of the land.
In conclusion, we can see that the employees, being the key players in the organization, they need to be treated with ultimate care and sensitivity. They need to be embraced with two hands and be treated well in order for an organization to propel in the deemed direction. It, therefore, follows that, for a good organization to be successful, it requires to know how to address the employee-customer relationship. It is the employees who own organization and thence need to treat carefully with much appreciation.
It is the role of the management to know the burden ender which employees are working, how many they are and their welfare. The employee's welfare is very importance to the organization. Therefore, any organization that wishes to thrive in its operations must consider performance management plan in all ways an at all times. With consideration of the above steps, the company will meet its target of 5% revenue growth after a couple of years as anticipated by the management and the stakeholders of the limousine company.
References
Nelson, S. (1976). Management framework for planning. St. Paul : Metropolitan Council of the Twin Cities.
Sahu, R. K. (2007). Performance management system. New Delhi: Excel Books.
Szilagyi, A. D. (1984). Management and performance. Glenview: Scott, Foresman.
