Sample Case Study On S5 Improvement Effort In An Ambulatory Surgery Unit

The case study addresses how the hospital employed the principle of total quality in making the services rendered to patients better. In many occasions, continuous improvement was used. First, the new administrator introduced a new process through which they could capture blood by inserting a needle. Not only did this reduce the discomfort patients were subjected to, it saved time and money. The introduction of a single registration packet was essential in saving time. By introducing a check-in system, the nurses ensured that the need for family members to encamp in pre-op rooms was reduced. The move to allow patients to enter surgery rooms while wearing underwear also proved to be an improvement as this reduced the time they took to prepare for surgery
Teamwork as a principle of total quality is well explained in the case study. The sharing of information between the nurses and top administrators made it possible to come up with viable ideas that meant the delivery of services was successful. It is through the interaction between the nurses and the administrator that the decision to allow patients enter the surgery room with underwear that a proper decision was made. Effectively, the administrator sent nurses to other hospitals to learn how the hospitals carried out their duties.
The quality of the patients’ experience and that of the clinical service improved significantly. The changes that were introduced meant that patients did not have to spend a lot of time waiting to be attended to. The fact that they were allowed to buy drugs from their neighborhoods also ensured they were more comfortable. Teamwork in the hospital facilitated a better understanding on patient services, hence facilitating quick delivery of service.