Introduction
This paper focuses on the key facilitation concepts and techniques, and it creates an action plan for Roger Corporation on how to apply the concepts to ensure the project teams manage their time well.
Ability to understand the culture and client needs
Understanding the culture of the organization and consumers’ needs is an essential technique of a facilitator that leads to better utilization of the available resources. While the culture is defined, the requirements of the clients may not be fully known. However, the facilitator should strive to understand these needs and document them during the project. Importantly, the facilitator should exhibit empathy, interview techniques and ability to identify compatibilities, contradictions, and potential conflicts.
In the case of Roger Corporation, the managers should dedicate time in understanding the consumer needs so as to manufacture products that suit the specific needs.
Consultation process
Consulting involves the entire process of developing, maintaining and altering professional relations (Bens, 2012). This process should be continuous throughout the project since it helps to implement any necessary changes to suit the changing consumer needs.
The managers in Roger Corporation should exhibit excellent consultation skills to avoid time wastage. They should actively consult with their clients and other stakeholders in the production process to ensure the project is successful.
Handling complexity
In the course of any project, there are always straightforward and complicated aspects. Since complex systems exhibit chaotic behaviors, they are not simple to manage. Complexity may also increase diversity in the stakeholder systems by increasing uncertainties. A facilitator should have the ability to understand, analyze and handle complexity. Efficient handling of complexities in an organization helps the team to realize its goals.
Roger Corporation should train its managers on how to address complexities in a bid to improve productivity.
Developing change interventions
Changes can occur in an organization at any level and time. Most changes involve beliefs, attitudes, and skills. People implement new policies, relations, and processes while the organization may change its culture and leaders. A facilitator should be in a position to identify changes and develop creative interventions. Handling changes allow the team to run its project successfully.
The managers at Roger Corporation should strive to handle any changes to ensure the success of their projects.
Implementation of the change process
Enacting the proposed change is the duty of the facilitator. The facilitator can implement, organize and execute various interventions like training, seminars, and coaching. Also, they can design communication strategies and ensure all concerned stakeholders adopt the changes.
In the case of Roger Corporation, the managers should be in a position to implement the established changes efficiently.
Roles and attitudes
The facilitator should have the ability to differentiate behaviors, roles, functions and positions in an organization. The facilitator should be able to shift roles according to the demands of the clients and team (Bens, 2005). The process needs explicit attitudes such as self-determination, empathy, and persistent.
Change models
The facilitator should be able to analyze and decide which change model will compliment the established interventions. The change model should be able to support the organization as well as the clients’ needs.
The Roger Corporation managers should identify the change model that will limit time wastage in non-productive areas and maximize the company’s revenue and profits.
Conclusion
Application of the seven facilitation techniques and concepts ensures success for the organization. Importantly, the action plan will help Roger Corporation realize increased productivity since the managers will have a better understanding of how to dedicate their time in areas that add value to the company.
References
Bens, I. (2005). Advanced Facilitation strategies: Tools and techniques to master difficult situations. United States: Jossey-Bass Inc.
Bens, I. (2012). Facilitating with ease!: Core skills for facilitators, team leaders and members, managers, consultants, and trainers (3rd ed.). San Francisco: Wiley, John & Sons.
