Sample Essay On Role Benefits

Nowadays debates about narrow or broad specialization of the human services workers remain the burning question. Each of the capacities has its own benefits depending on the situation. It often happens that a specialist starts by executing the multiple capacities and achieving significant results there and then runs into a more narrow area.
Narrow defined roles have their own advantages and disadvantages. The advantages include first of all the fact that the employee is a professional. He is constantly improving his skills, treats customers on a professional level and contributes to the WOW customer service. It is an open secret that such employees are demanded on the market and each company head hunts them in order to satisfy its customers’ needs and wants in the best way.
Following this disadvantage of such workers for the clients is that overwhelmingly narrowly specialized workers are not flexible and may get confused if the clients want to get an overall picture of how the service works. Nevertheless the service representative can always transfer the client to the agent responsible for the issue the client is interested in. Therefore the disadvantage can be easily coped with. After considering all pros and cons, one may come to the conclusion that the company can benefit from the employees with wide specialization. Specialists with extensive knowledge are able to solve many problems and replace a few workers with narrow specialization. Eventually, when dealing with the clients, the most essential thing is to satisfy the client’s needs and wants effectively so that after the first contact with the client manager the client would feel completely informed, organized and what is more important, ready to action. Therefore I believe that narrowly specialized human service workers better suit this position as they are able to explain the matter in details and provide experienced assistance.