In my organization, the general manager ordered all the employees to work for an extra hour for the duration of two months to overcome a heavy workload within the organization without any pay. The manager did not consult all the stakeholders of the organization especially the employees. Consequently, this led to conflict between the employees and the manager. The employees expressed their concern by saying that the decision was good, but it happen since he did not consult them and they are not ready to work overtime without any compensation
Q1 Answer
The affected stakeholders in this conflict were the general manager and the employees. The manager is affected because he wanted employees to comply with his provisions and wanted the work not to cross the stipulated deadline. On the other hand, the employees were affected because they were not involved in the decision-making process were not ready to an extra work without any pay.
Q2 Answer
I am a supervisor of the IT department where I am affected by the situation and my subordinates as well. Therefore, these people affected by the situation are my colleagues.
Q3 answer
The competing claim in this conflict is the issue of imposed extra work for employees to work for two months without compensation. The employees are not happy with the order from the general many requiring them to work an extra work for free in the name of reducing the workload of the organization. They feel that the manager failed to involve them in making the decision.
Q4 Answer
The responsibility for the action lies among the managers, supervisors and the employees. This ought to be a collective responsibility of the three stakeholders of the organization implying that all were supposed to take part in the decision-making process subject to the conflict.
Q5 Answer
The situation was caused by the general manager for failing to involve all the affected stakeholders in decision making concerning the way forward of reducing the organizational workload.
Q6 Answer
The situation is so intense implying that it needs all the stakeholders to be involved in solving the conflict. This is to mean that the management ought to develop a committee involving representatives from the management and employee side to calm the issue.
Q7 Answer
The ethical conflict is contributed by failure to follow the organizational procedures and systems. In fact, the failure to follow the proper communication channels is the main procedure that has led to the emergence of the situation being at hand.
Q8 Answer
The organization utilizes the democratic leadership style implying that the all the organizational members exercise much freedom in deciding the way forward in the organization. However, this decision did not offer all the stakeholders the required freedom and that is why it the order led to conflict among the employees.
Q9 Answer
The final decision provided by the committee suggested that the employees should work for an extra hour focusing on the huge workload that the organization holds for the moment. However, the committee agreed that every employee will be compensated for the extra time he or she works. In my opinion, I believe that this is the best outcome for such situation. This is because it benefits the organization and at the same time benefits the employees (Lotish, 2014).
The lasting solution to such an issue is for the management to make sure that all the stakeholders take part in the decision-making process. The changing world environment gives every person an opportunity to exercise his or her rights.
References
Lotish, P (2014, May 27. 5 Steps to Conflict Resolution in the Workplace. The thriving small business. Retrieved from http://thethrivingsmallbusiness.com/conflict-resolution-in-the- workplace-why-conflict-resolution-is-important/
