Overview of conflict management
Conflict forms part of natural phenomena in any process involving teamwork. Conflicts have many positives if properly managed used an effective conflict management plan. Different teams handle conflict resolutions in a variety of ways depending on the impact of the conflicts and the available resources such as conflict resolution skills and experiences. Professional conflict managers offer a variety of approaches that teams could utilize in managing conflicts. Development of an effective conflict resolution process requires respect among team members, open communication, and creativity in looking for mutual satisfying alternatives for both sides.
Team conflict resolution plan
The conflict resolution plan takes place in several steps. The team should first come up with a set of policies that govern them into several actions and promote togetherness among team members. The policy should establish a clear statement that protects the interest of every team member.
Step 1: Identifying the conflict
The type of conflict identified in this case is the problem of some employees doing more duties than others in the same office and working on the same assignment.
Step II: Develop objectives
Step III: Selecting an action plan
- An open communication process where each employee openly declares the duties performed
- Reporting employees who fail to finish their assignments to the management
- Discussing with the team on the strategies to avoid future conflicts
- Promoting collaboration between employees
- Introducing a compensation program for hard working people
Step IV: Evaluation
The questions that the evaluation process should ask are:
- Did the plan resolve the conflicts?
- Has the plan met the objectives?
- What areas need advancement in the plan?
Application of the plan to other teams
The following plan can work with any team because it provides a general approach to team resolution management. The process used in designing this plan favors many groups because each conflict must have its source. In addition, the plan offers an effective framework for other teams to include information that is of importance depending on the objectives of the team.
