Centum Learning as an organisation is primarily into providing end to end learning and skill building solutions aimed at impacting productivity of businesses and the nation at large. HR function is primarily responsible for sourcing manpower as per budgeted and non budgeted position. The purpose of the survey is to help achieve standard turnaround time of employee retention, which as observed has not been achieved in last 2 years. Not achieving the TAT may lead to loss of new business and poor or less efficient performance of current accounts. Achieving the TAT will ensure business continuity and all vacancies are filled up with a mix of experienced and fresh employees.
The problem statement can be explained as, the attrition which is happening within the organization and the loss of talent taking place. Hence, it becomes important to perform a survey in order to understand the reasons behind the employees leaving the organization and targeting the most common problems among the employees.
The proposed survey will be very helpful in identification of the issues that the employees are facing within the organization and at the same time it is also important to identify the acceptance of policies and procedures within the organization by the employees to understand if there is anything which can lead to attrition and may hamper the set of experience within a particular domain. It is also important to find out the comfort level of the employees within their process, and with their immediate bosses so that in case if there are any glaring issues they can be highlighted and required action can be taken. A statistical analysis of the issues will help to identify the most significant problems that are responsible for the maximum attrition happening within the organisation and therefore solutions to those issues will result in a decrease in the attrition level.
The survey questions are designed in order to directly target the employees and their perceptions related to the organization structure and hierarchy. Although, the questions do not interrogate the chance of an employee to leave the organization, they are designed to predict the possibility of a certain employee being unhappy due to a specific reason within the organization. The survey plans to target the employee feedback according to their performance, gender and role, due to which these categories are initially assessed through direct questions. The satisfaction level of the employees are checked according to their comfort level with their role, immediate managers, job profile and growth prospects within the organization, and the above-mentioned four major aspects of employee relations are targeted through two questions each in a random manner, so that actual condition can be assessed effectively. The last two questions target the perception of the employees related to their confidence in the management, and their understanding of the managements capability related to issue resolutions in case of any induced investigation request.
Post the collection of data a robust Data analysis plan is made, in which we have developed the operational definition of the problem Y, as per the specification limits we also decided the defect definition and few other things like data item needed formula to be used and plan to sample once we were done with the Data collection plan then we had to ensure that whatever we have measured is right or not.
As per the data type we had to do the Gage Repeatability & Reproducibility, to understand if the data collected is consistent. It is advised not to go for multiple surveys in order to maintain the Effectiveness and efficiency. The measurement error should be observed after doing the effectiveness and efficiency and once passed it can be considered for further analysis. The data is significantly checked for details according to the potential X’s around which survey was done (Department, Role Location, Reporting Manager, Designation, Source Type, Age, Gender, And Marital Status). We then run the pilot and retest the solutions through Hypothesis testing. Recheck the impact of identified X’s on Project Y post solution implementation; Necessary revisions are done in the process map. Stability and normality testing are conducted, after which the management may go for a full scale implementation of solution.
On one hand where it is important to ensure that research conducted, with the help of survey is objective and calculative, at the same time it is also important to remember a few ethics attached a survey. Firstly, it is extremely important to ensure that regardless of any factors involved, organisational interests should be first when it comes to conducting a survey. The behaviour of the researchers conducting the investigation and the collection of data should always be done in an honest way and any interpretations related to the survey should also be neutral and unbiased. It is also important to understand that the responses received from the participants may be highly confidential, considering that these responses include the personal preferences of these participants and therefore confidentiality is one of the major expectations from any researcher. Lastly, it is extremely important to select the right set of participants, and they must be eligible enough to comment on a certain aspect related to the survey and should not be in any way biased in their opinions due to the results obtained from the survey analysis.
All the above factors, as discussed in the above sections are kept in mind while designing the questionnaire which is a part of the appendix, and it is ensured that all the survey participants are comfortable answering these questions and the anonymity of the participants can be effectively maintained considering the fact that no personal information is revealed while taking the survey questionnaire as designed.
References
Bartlett, J. E., Kotrlik, J. W., & Higgins, C. C. (2001). Organizational Research: Determining Appropriate Sample Size in Survey Research. Information Technology, Learning, and Performance Journal, Vol. 19, No. 1 , 43-50.
Pinsonneault, A., & Kraemer, K. L. (2002). SURVEY RESEARCH METHODOLOGY IN MANAGEMENT INFORMATION SYSTEMS. Montréal: University of California.
Seibert, T. (2002). Designing Surveys That Count. Monadnock: Keene State College.
Seward, D. (Applied Statistics in Business and Economics). Applied Statistics Chapter "Describing Data Visually" 03. New York: The McGraw−Hill.
The Banting Institute. (2007). Conducting Survey Research Version 4.0. Toronto: University of Toronto.
