The team members who will be tasked with the acquisition and implementation of the Electronic Records (EMRs) will comprise Marco Tortello, Todd Ramos, Christina Trevor, Virginia Pavini, and Gene Rosario. In identifying the members, some factors that have been considered include experience in the health care centre especially on medical records, administrative responsibilities, experience using EMRS, and support for the acquisition and implementation of the EMRs. Conflicts are likely to occur when members start to work on the project. To identify whether there are conflicts within the team, the COO will have to be keen on individuals who have differing objectives, and when members start developing unhealthy competition. The COO will also have to ensure that he defines clear roles for everyone. He must also make sure that all the members understand their respective roles. Conflict will arise if some members do have clearly defined roles or when some members do not understand their roles within the team. The COO also need to ensure that there is an efficient communication system. Any breakdown in communication is likely to cause conflict. Members will be involved in negotiation during the process of discussing issues regarding the acquisition and implementation of the EMRs. To ensure that negotiations will be successful, the COO can employ Mannix (2005) strategy. According to Mannix (2005), successful negotiation involves discussing the substance of the negotiation, assessing the roles and skills of members, and planning for the negotiation process. Once the conflict has arisen, there is a need to resolve it. COO can employ Thomas-Kilmann Conflict resolution model. The model includes various aspects that can be employed during conflict resolution such as competing, accommodating, collaborating, avoiding, and compromising styles (Riasi & Asadzadeh, 2015).
References
Mannix, E.A. (2005). Negotiating as a Team. Retrieved from: http://hbswk.hbs.edu/archive/4940.html
Riasi, A., & Asadzadeh, N. (2015). The relationship between principals’ reward power and their conflict management styles based on Thomas–Kilmann conflict mode instrument. Management Science Letters, 5(6), 611-618.
