Flight Logistics Agencies,
11-04-2016
The Chief Operations Officer,
Highway Travels,
Colorado
Dear Sir,
RE: RESTRUCTRUING OF INSTRUCTIONAL PROCEDURES
I am writing with reference to the recent incidences that have led to some misunderstanding on the functional operations involved in the flight operations.
First, I would like to express my sincere apologies for the miscommunication that have contributed to the inconveniences and the errors that have led to disruptions in the functional operations of the firm. My team and I take full responsibility for the miscommunication and failure to update the relevant authority on the major changes and context of our operations as Flight scientists.
My team and I are taking the necessary measures as per your expectations to ensure that everything is restored and that the firm is back on track to achieve its objectives and goals as stipulated in the company’s policies.
I believe that we can still work our way forward through understanding the context of the field since to a greater extent, it is only through a collaborative approach that we shall be able to bring functional parts together and identify the areas that could be limiting achievement of the standards established. It is with no doubt that we are all focused on giving the best for the firm and ensure that esteemed customers achieve the greatest satisfaction from the range of services offered.
In light of the above, we have decided to have an audit of the areas that could be leading to misunderstanding and we are also designing interventions to ensure that you are provided with weekly reports on the progress of each functional department and the key areas that need improvement. This is to ensure the firm is on the right track to achieve its business goals and objectives. By taking the measures identified, I believe that our relationship will continue being one based on the values of mutual trust as engrained in the organization’s corporate culture with conflicts amicably resolved.
I will contact you as soon as you have gone through the recommendations to discuss your view on the proposed changes. I am also available to respond to any queries that you may have regarding the proposed changes.
MEMORANDUM
Following the events at Highway Travelers, I would like to clarify what transpired such that there was persistent misunderstanding with the Chief Operations Officer. Professionally, the issue arose probably because of failure by the COO to understand the nature of the tasks involved in the field of Flight Science. As a field that requires higher precision technically, it is impossible to have things done in a hurry. There were occasions where adherence to protocols led to delays that made the Chief Operations Officer to feel that enough was not being done to improve the current situation.
However, the matter has since been resolved with a report provided to the COO to make him conversant with the functional aspects involved in Flight operations and the reason why certain protocols could lead to slow down in the operations. Measures have also been taken to improve communication with a recommendations report on the need to provide weekly reports to the management at highway Travelers so that it could analyze the weekly situation and be able to involve my team and I in consultations on how to improve the overall functionality of the business to meet the needs and expectations of customers.
As part of the company, I am committed to sustaining the friendly relationship that has for years been in existence between Highway Travelers and Fight Logistics Agency.
I also recommend for you in your capacity as the Managing Director to have a joint meeting as we discuss ways through which transactions could be based on mutual trust between the two firms with need to solve any personal differences.
Thank you for all the support so far as we continue to strive to provide the best services to our clients. You can always reach me for any clarifications since serving the company is my top priority.
Sent: Monday, 11 April, 2016
As our corporate social responsibility suggest, the community looks upon the firm to improve the situation in the dwellings. The firm therefore invites everyone to participate in a cleaning exercise on the first Saturday of May in efforts to promote conducive environment for the community to dwell in.
The cleaning exercise will start at 9.00 in the morning and is expected to end at 12.00 in the afternoon for other corporate social activities to take place. Since the community members will be involved in the process, we hereby request for financial assistance that will be used to purchase refreshments and snacks that will be taken after the cleaning exercise as we bond with the community and discuss the ways through which their conditions could be improved by the company. There will be sports and other recreational activities that will take place after the cleaning process as we bond with the community.
Activities set for the day
We look forward to receiving your contributions and your consent for your participation. You are all encouraged to be part of the tem as we come together to improve the welfare of our people.
I wish you all the best as we continue to improve the conditions in the communities.
Regards
BUSINESS REPORT
Introduction
Having operated as a sole proprietor for a considerable period, the realization that the industry offers much opportunity struck. The business is growing and that the demand for cleaning services is growing in both commercial and residential settings. This implies that the business will require additional human resource, modern equipment and other additional resources that accompany expansion of a business. The idea was to initially enter into partnership with another company that has experience in the industry but that later changed after further consultations and the realization that the business could still run as a private company provided there is additional human resource and equipment need in the operations so as to cover a larger segment. The firm seeks a loan of $ 200000 to add to the $ 150000 available so as to be sure of successful expansion in reaching targeted markets. The firm aims to repay the loan within the second year of operations since the projections indicate that at the end of the second financial year, the firm is likely to achieve a profit margin of $ 750000.
Feasibility of the cleaning business
The cleaning industry is fast growing with both domestic and commercial clients seeking for the services. Areas to be included in the cleaning operations include window cleaning, washing clothes, office cleaning and home cleaning operations. As a business person, there is need to diversify the services to be provided by the firm to have a larger market scope and be able to have higher revenues in the long run. The business will cover both those who can afford premium prices for the services and the middle income earners whose schedule is busy and hence have less time for cleaning at their homes. However, the business realizes the fact that customers will need to be assured of trust from the employees. This implies that measures will be taken to assess the background of the potential employees since as a norm for every business, mutual trust and respect are among the key aspects that enhance brand loyalty and brand equity. Securing the financing would mean that the business will be able to purchase new equipment as well as employ more personnel with the relevant experience in the field. The capital will also be used in the marketing operations to create awareness of the presence of the firm in the markets that were earlier untapped and hence convince people of the goals of the company to promote hygiene at the homes and in commercial settings such as business premises and offices.
Market research and competitor analysis
The demand for home cleaning and commercial cleaning services is high therefore proving that through successful expansion of the business, it is likely that higher revenues will be achieved in the long run from serving a larger customer base and relying on both premium and affordable prices charged for the services. The key segments identified include the busy middle income earners, commercial settings such as offices, slaughterhouses, restaurants and colleges that often require quality cleaning exercises. The business will derive its strength by having qualified personnel and relying on modern washing technologies to ensure that customers are satisfied with the services and hence willing to establish a longer lasting relationship with the business. The completion in the cleaning industry is not much intense since most of the competitors have focused on the upper end markets that is able to access services at a premium price. However, for the business, the best ways to successfully expands will be to offer services at affordable rates to the middle income earners and also the high end consumers as a way of acquiring significant market share within one year of operation. Reliance on modern technology is considered as the best way through which quality could be improved such that customers will be left happier with the services offered. The firm will depend on its dedicated and skilled staff to outdo completion form the bigger firms and hence be able to grow in the shortest period possible. With the owner having experience in the cleaning industry in spite of having operated as a sole proprietor, it is likely that he will be able to bring the experience with him in efforts to make the expansion efforts a success in the industry.
Conclusion
With the help of a local bank to finance its expansion plans, it is possible that the business will achieve revenues enough to reduce its debt equity ratio and enhance sustainability in the long run. To maintain a loyal customer base, the business identifies the need to operate on the foundations of trust and respect for customers to minimize incidences where incidences of theft are witnessed whenever the cleaning exercise takes place in the absence of the clients at their homes and in the office settings.
