Sentara is a healthcare organization that aims at providing quality healthcare in many of united sates of America. It is a nonprofit making organization that helps improve the lives of people. In very day life, the management of the organization seeks new and efficient means of ensuring that people receive cheap and quality healthcare services. It has received many rewards as a healthcare organization that provides best services to people. It is associated with safety of patients in the healthcare, quick response to the needs of its customers and fast services to all patients. The welfare of the employees is a major concern. It ensures that the physicians are well trained and have all the resources they need to carry out their activities. Ensuring satisfied employees is another concern of the organization.
Demand for healthcare services is increasing day by day. Sentara is concerned about this issue and intends to respond to these needs of the people. In this response, Sentara has aimed at partnering with MDLIVE. MDLIVE is an organization that has been providing healthcare services with technology. It produces softwares that are of great importance to the patients, physicians and other employees in healthcare system. These softwares are important in facilitating activities in healthcare.
MDLIVE also uses technological devices such as mobile phones, videos, emails, and computers to deliver their services to the customers. They are able to attend some of their customers with these technological devices. These technological devices are used to ensure that all information about a patient is known so that best services can be offered to each patient. With these devices, the organization is able to operate 24 hours in a day for 24 hours. This move helps them serve customers effectively.
Bon Scour organization changes aims at introducing connectcare, which is a new information system that intends to improve the activities of the organization. With the new system, the organization will be able to serve customers for longer hours. It will be able to keep record of all the information about its patients hence making it easier to serve them. The new system will enable the patients to easily reach Bon Secour for the services they need.
The new changes in the organization aims at providing better services to the community. It will be able to avoid any death that could have been preventable. The physicians will utilize the new system to deliver quality services to the patients. Other employees will find the new system important in that it will make work in Bon Scour easier.
Connectcare information system will help ensure that stakeholders in Bon Scour can access all the information they need easily. This includes information about the patients and workers in the organization. However, confidentiality of information will be high. The software has been developed within the organization by employees within the organization. Its management will be easy and operating the system will not be a problem. The use of this information system will enable the organization provide world class healthcare services.
The organizational changes in the two organizations are similar in a variety of ways. Partnership in Sentara healthcare involves application of new technology in healthcare services. The use of connectcare in Bon Scour also aims at incorporating new technology in the activities of the healthcare. These organizational changes will ensure that information supply in the organization is easy. Information about the customers will be easily accessible and this will make it easy to provide quality services to the patients. This new technology will enable the organizations to provide services in 24 hours in a day for a week. This means that more people will be served with the new technology. Efficiency in the two organizations will be improved. Accuracy in performance of duties will be ensured. This will ensure that mistakes that can lead to dangerous consequences are eliminated. The quality of services in the two organizations will improve which will increase customer satisfaction. . In both organization, the major focus is having enough and reliable information that will facilitate better decisions that are free from errors. From this, it can be seen that the changes in the two organizations are similar in many ways.
The organizational changes in the two organizations are different in a way. In the first place, the changes in Bon Secour are being brought about by people within the organization. The employees have come up with the new software that is to bring changes in the organization. On the other hand, Sentara is engaging in a partnership with another company to receive the benefits of the new organization. This means that there will be great changes in this organization as compared to in Bon Secour
Another difference between changes in the two organizations is that Bon Secour aims at enabling people reach the organization. On the other hand, Sentara wants to reach its customers. It uses the new technology to serve people who are far from them.
In Sentara organization, three important images of change are nurturer, navigator, and interpreter. As a nurturer, the management of this organization is aware that changes in the organization can greatly affect the organization. The management however wants to ensure that it provides better services to its customers. To avoid the negative effects of making changes itself, the management collaborates with an expert in provision of technological services. Caretaker in this case means that the management is careful of the changes and does not wish that the changes affect the employees negatively. Having experts in place assures of quality services with no negative effects.
As an interpreter, the management has taken the initiative of partnering with another organization without necessarily consulting the employees. However, it tries to show the employees and other stakeholders in the organization the need to have these services from experts. It shows the employees the advantages of the partnership. In this case, the manager takes the role of an interpreter.
As a navigator, the manager is aware that there are many forces that influence the outcomes of the changes in the organization. Since the management may not have the expertise of coming up with best technological devices, it considers that this can best be done by the partner. The fact that employees may also not be aware of the new technological devices means that they only need to be informed. The manager exercises his/her power in this case without the need of consulting.
In Bon Secour, the three major images of change are navigator, coach, and nurturer. As a navigator, the manager evaluates the internal factors that are likely to affect the organizational changes. This is why management uses the internal resources who are the employees to bring about change. He consults with external parties to ensure that best can be achieved with the changes needed. Therefore, the use of both external and internal forces to bring about changes in an organization can be attributed to image of a manager being a navigator.
As a coach, the manager had the role of encouraging the employees to develop the information system themselves. The management did not leave the work to be done without advice. The management did not also do the work itself. These features describe a manager who acts as a coach.
A nurturer in this case means that the management was aware that the employees and other factors in and outside the organization could influence change in the organization. Nurturing means that the manager had some power to direct what was being done to achieve the set objectives.
The best image to use in the case of Sentara was manager acting as an interpreter. In this case, the employees in the organization may not be aware of the need for change. The best strategy would be to develop the change strategy and then inform the stakeholders why it is the best and why it is needed. By convincing the employees and other stakeholders, change would be easy to implement. This image was used in the organization to an extent. This is why change in the organization is likely to succeed.
The best image that could have been used by Bon Secour is coach. This is because the employees had already accepted change. They played a role in implementing change. Coach means that the management and employees work closely with each other. Exercising power to an extent is necessary for the success of implementing changes. This approach was applied in the organization in that employees were guided in coming up with the new information system. The changes in the organization succeeded due to this approach that was the best in this case.
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