Summary of the chapters
The components of hospitality industry include recreation services, campground, tourism and products all of these are categorized into hospitality and tourism network. In chapter 2 in history, hospitality for the first time has worked with employees who are close and young at age. Understanding the generation and giving these employees what they need, leaders can be able to increase productivity and employee retention. Chapter three on the other hand, focuses on specifics of lodging these include then types of lodging facilities for example lodging facilities which offer all in one services which has extended beyond bed and breakfast. Issues arising from delivery of intangible things and employees are supposed to make the guest very comfortable.
The period within which the customer interacts with the customers is called service encounter in another definitions in gestalt evaluation, it is referred as everything went right .Quality services in hospitality are defined by guest expectations ,there are some principles followed to assure guest satisfaction these are fulfilling the guests expectations this is having their needs met, reducing the effort made by a customer, recognizing the guest this is where you have warm interaction with them, facilitate customer decision making this is helping the guest in understanding what the hotel offers. And lastly putting the customer on debt this is to show gratitude to the customer. Guests compare the services they expected and the ones given to know if the services were quality. The scale by which service may be judged has five elements these are reliability, the price value, responsiveness, assurance and also empathy .most of these are human interactions and how the employee uses them counts a lot if the customer will return.
Besides,Tourism needs peace to flourish as seen in the book tourism and war.Tourismis difficult growing in places where there is war compared to countries where peace prevails.Heritage of war is seen as a powerful attraction in its own way. Korean peninsula is quoted as an example whereby tourism is considered to contribute a lot to trying to reconcile the two Korean governments through communication and dialogue. There are also different examples of countries where tourism still exists even during war, examples are the Afghanistan conflict. Dark tourism in research is not focused as a relationship only between war and tourism because it primarily focuses with the aftermath of the war and conflict. A few factors can make the positive side of tourism as a result of war .First there is always a mirror effect of war on tourism this is through tourism been stimulated to areas safe from conflict. Secondly war aftermath can create a tourist attraction inform of military and physical heritage. The third factor is that war aftermath can stimulate tourism for it to be established as a political entity and may become the regionals main income. Finally war may lead tocreation of new countries which are considered as potential tourist attractions with examples of countries that emerged from Eastern Europe after the cold war and became tourist attraction. Some countries avoid leaning on any side either peace or war such as Switzerland which has been joined by Portugal and Spain. After they joined this has helped them with increased visitations due to their neutrality.
In tourism art and souvenir, tourism is seen as highly organized and in the same way sophisticated activity which is formed like a social group where people come together in unfamiliar place. Tourist affect the host community and mostly there art and craft. Though most of the time the tourist do help in improving their community through buying there handicrafts which act as souvenirs to the tourists. In fine art objects and artifacts there may be need for authentication which is required these are title, maker, date and also medium. The souvenir collector’s value is initially invested by the maker and it’s enhanced by the collector according to how they perceive the object as the original makers. Up to date souvenirs have been divided into two groups theses are sampled and representative.
On the other hand, the romans did display an appreciation for exotic goods and especially silk, fur and wood. With discovery of sea route to India importation of trade goods was now accompanied by objects from exotic culture. During seventeenth century, German rulers began formulating the wind kammer as mark of their status to the rest of the world. Circus now were able to provide a scene of the exotic culture for would be tourists ,but without them going far from home considering that the most common practice shared by anthropologist and tourist is documentation .Reception and appreciation of artifacts in today’s life run against both art appreciation and taste. A clear relationship is detected between the colonial explorer and anthropologist and with this in sense artifacts can have different views one been apost-colonial perspective in that there is harboring of multiple and complex representation of different places this is by been inventive and also by documentary.This means souvenir production has two major components for it to be produced these are tourist experience of the site and also artistic interpretation of the site.
