Question 1
They are more expensive to form than hiring outside consultants.
They allow for management to allocate resources at will to various projects as the needs of the company change.
They are expected to coordinate work without ongoing direction from a supervisor or manager.
They operate across time, space, and organizational boundaries using means other than face-to-face meetings.
Question 2
When Kathy gains self-awareness by understanding how others view her and how she is shaped by others' opinions of her, she is best reflecting the concept of ____.
self-serving bias
social mirror
projection factor
social dilemma
Question 3
Which one of the following options is a drawback of written communication?
It is the least preferred method for sending precise or complex information.
It is prone to misinterpretation and inaccuracy.
It ensures a paper trail record of exchanges made between individuals and groups.
It is not a cost-efficient way to send a message to a large number of individuals.
Question 4
In being an effective leader, Kyle must:
not consider himself a part of the group.
Dictate direction.
Avoid challenging the rules.
Find ways to reward individuals and groups.
Question 5
A person can be more effective in negotiations if he/she does all of the following, EXCEPT:
Demonstrating his/her attention through communication and listening skills.
Agreeing on issues that are unsolvable at that moment.
Walking away or taking a break if necessary.
Using agendas, questioning, and summarizing techniques.
Question 6
Providing _____ is probably one of the more difficult yet important skills to be mastered by a facilitator.
Constructive feedback
contrasting views
bad news
negotiable terms
Question 7
It indicated their progress during an interaction
It provided information regarding the student's effect on others
It provided direct information on performance
It provided a means to monitor behavior during interactions
Question 8
The two main factors to consider when selecting one of the five conflict management strategies are goals and:
Roles.
Relationships.
Responsibilities.
Resources.
Question 9
A company that interviews only men for a position that requires frequent travel is ____.
backlash
harassment
discrimination
ethnocentrism
Question 10
Which of the following statements is true of leaders/leadership?
Leadership is limited to the person with the title.
Leaders move beyond the basic tasks of the day by creating a vision.
The power of leadership is merely designated by a formal power base.
The terms manager and leader should be used interchangeably.
Question 11
Sara, while sharing information at work, must take into account that:
* open communication is essential in dealing with and managing conflict, making effective decisions and enhancing organizational culture.
*for effective self-disclosure, even information of a highly personal nature must be disclosed at the first meetings.
*in work situations, it is not important for project team members and co-workers to get to know each other personally.
* self-disclosure can create a trusting environment that is conducive to promoting only short-term relationships with employees, customers, and suppliers.
Question 12
Which of the following is true of the cognitive strategy to stress management?
It focuses on changing behavior to improve one's situation.
It includes goal planning and healthy lifestyle adjustment.
It helps identify positive thoughts.
It influences our emotions and well-being.
Anne is perceived as a manager who alienates and discourages others from working with her. This is likely to be a result of the _____ strategy adopted by her.
competition
avoidance
accommodation
compromise
Question 14
Which of the following is an example of a loaded question, which puts opponents on the spot regardless of the answer?
How much would be charged for the additional work?
What is your feeling on the matter?
Do you feel our proposal is fair?
So, you are not willing to negotiate further?
Question 15
Individuals agreeing reluctantly with a group's decision because they are more concerned about maintaining harmony and cohesiveness than critically thinking about problems is known as:
Risky shift.
Group-Hate.
Free riding.
Groupthink.
Question 16
Many organizations have _____ to assist with personal and health problems ranging from mental illness, substance abuse, day care, and family issues to physical health issues and financial planning.
employee recreation associations
employee assistance and wellness programs
employee incentive programs
employee assessment centers
Question 17
Sally has recently joined an organization, and she has been assigned to develop a campaign for a customer. Ellen, a colleague from this organization, considers Sally inexperienced and constantly questions Sally's suggestions for the campaign. This barrier of communication between Sally and Ellen is most likely a result of:
Lack of time.
Lack of credibility.
Information overload.
Filtering.
Question 18
Instead of dictating direction, effective leaders appeal to group members' values, beliefs, and emotions, motivating them to align themselves with a mission that reflects the greater good. This observation holds true of:
Challenging the process.
Inspiring a shared vision.
Enabling others to act.
Modeling the way.
Question 19
Which of the following is true regarding a facilitator?
Facilitators should confine their activities to what happens during meetings.
Facilitators should focus only on the content or what the team is doing.
Facilitators should help ensure that more experienced members with their superior knowledge dominate the meetings.
A facilitator's responsibilities may vary with respect to a team's expected outcome.
Question 20
Which one of the following options is a benefit of oral communication?
It is the best choice when a large amount of complex information must be delivered.
It eliminates the need for taking minutes during a meeting or entering personal notes about follow-up actions in a day planner.
It enables participants to remember better the major points that were made even after the meeting concludes.
It provides an automatic two-way exchange.
Question 21
Instead of confronting a person regarding a problem, if you choose to say simply nothing, you are indulging in _____ communication.
compassionate
assertive
aggressive
passive
Question 22
In a compromising strategy, a manager will:
Agree to give up part of his/her goal and part of the relationship to reach an agreement.
Work to achieve his/her goals at all costs, even if it means sacrificing the relationship.
Choose not to deal with the issues or the people involved.
Arrive at a solution that satisfies all parties' objectives and maintains the relationship.
Question 23
As an active listener, being empathetic means that you:
Acknowledge the other person's feelings.
Crack jokes and make light of the situation.
Use direct eye contact with the speaker.
Rehearse your response.
Question 24
Martha is not receptive to new ideas and is unwilling to share ideas with others. She needs to work more on the _____ element of trust.
integrity
competence
openness
compassion
Question 25
Which of the following statements about nonverbal messages is true?
They are not culture specific.
They cannot contradict verbal messages.
They are sent unconsciously.
They convey more than verbal messages.
Question 26
As a manager, Tim has realized that active listening is important because:
It encourages one-way communication.
It makes the listener take the speaker's message at face value.
It reduces the amount of involvement time for the listener.
It invites others to listen to you.
Question 27
An "I" message consists of three parts: the specific behavior, the resulting feeling you experienced because of the behavior, and ____.
The non-verbal aspect of the message
the verbal response to it
the tangible effect on you
the indirect connotations of that message
Question 28
Which of the following is an objective of counseling?
Question 29
**"70/30" principle states that:
** true active listeners spend almost 70 percent of the time making assumptions about the messages and less than 30 percent of their time talking.
**true active listeners spend almost 70 percent of their time listening and less than 30 percent of their time talking.
** true active listeners spend almost 70 percent of their time hearing and less than 30 percent of their time listening.
** true active listeners spend almost 70 percent of their time questioning and less than 30 percent of their time listening
Question 30
How does asking for input help in providing feedback?
Provides reasons and the factors affecting the potential feedback session
Both parties confirm data and perceptions
Reduces the other party's defensiveness and resistance
Clarify expectations and specify next steps
Question 31
** Mike and Carey are negotiating on an international sales deal. Mike asked Carey some questions to make sure he was clear on why Carey felt his proposal was valid. Mike then proceeded to state his interests in the negotiation. Mike and Carey are at which stage of the negotiation?
Closure and implementation
Clarification and justification
Bargaining and problem-solving
Defining ground rules
Question 32
All of the followings are contributing factors in effectively delegating tasks, EXCEPT:
Dual accountability.
Establishing controls.
Only accepting finished work.
Assessing skills.
Question 33
Forcing children to wear protective gear when bicycling and not allowing them to argue on the issue is an example of:
Norming.
Positive negotiations.
Distributive bargaining.
Inclusive decision-making.
Question 34
Electronic messages:
And online actions do not directly affect people.
Typically increase the quality and amount of human interaction.
Are not open to miscommunication, hence, can be worded in any manner.
A lose the emotional aspect of a message in both content and tone.
Question 35
Don has been trying to help his two good friends, Pat and Jamie, resolve an issue by ensuring that a steady flow of accurate information exists between them. His role in the negotiation would best be described as an(n):
Conciliator.
Consultant.
Arbitrator.
Mediator.
Question 36
After attending the political rally, Belinda could not understand how her friends failed to see that the candidate was lying to the audience. This differing view of reality is a result of differences in ____.
disclosure
attribution
perception
pride
Question 37
Using an accommodation strategy to resolve a conflict:
Can make you work to achieve your goals at all costs, even if it means sacrificing the relationship.
Can lead to a "lose-lose" scenario where goals may not be achieved, and the relationship may not progress beyond its current state.
Implies accepting that one cannot get his/her way at all times.
can be harmful in the long term as resentment builds up over unmet needs.
Question 38
As a new team member, Sharon wants to build trust with her colleagues. Sharon can build trust by:
Developing a reputation for loyalty.
Making self-flattering statements.
Revealing confidences.
Overcommitting.
Question 39
Gender status can determine roles and denote status, as is evident in many Middle Eastern cultures where women are expected to remain submissive and not speak or disagree with male counterparts in any way. This is an example of:
Nonverbal communication
social conventions.
Semantics and connotations.
Cross-Cultural Differences.
Question 40
Offering conflict management and negotiation training helps employees deal effectively with differing viewpoints and approaches, which, if managed well, can lead to ____.
groupthink
alignment of organizational systems
innovation
diverse experiences among members
Question 41
When Team Sporting Goods was working through its process change, it provided employees with information regarding the changes that would result from implementing empowerment and generated and demonstrated organizational support. These actions are associated with the _____ stage of implementing empowerment.
investigation
preparation
implementation
transition
Question 42
An unjustified negative attitude toward a person based on his/her, membership in a particular group is:
Prejudice.
Power distance.
Stereotyping.
Pluralism.
Question 43
A quiet voice is commonly interpreted in many western industrialized countries as:
Uncertainty.
Frustration.
Disbelief.
Authority.
Question 44
What does requesting feedback too frequently imply?
Demonstrates lack of commitment to improve
Helps in understanding blind spots
Reinforce positive and effective behaviors
Lack of confidence in your abilities
Question 45
_____ individuals see their group-related customs or beliefs as "right" and evaluate others' beliefs or practices against this yardstick.
Polycentric
Ethnocentric
Egocentric
Geocentric
Question 46
Collaborating strategy in conflict resolution is:
An "I win, you lose" strategy.
A "you win, and I lose" strategy.
The ultimate "win-win" strategy.
The political equivalent of a "win some, lose some" strategy.
Question 47
Diversity is best understood and managed within ____, one that values the diversity of thought encourages and rewards learning and change, and controls group processes.
Paternalistic management
a passive system
an open organizational culture
a bureaucratic system
Question 48
_____ seek to remedy past discrimination by implementing proactive steps based on race or gender to prevent current or future discrimination.
Equal opportunity policies
Emancipation programs
Integration policies
Affirmative action programs
Question 49
Shine and Brown are negotiating the terms of a contract. Shine says "Everybody else buys our product for $5 per unit." when trying to convince Brown to accept her terms. This is an example of which of the following verbal negotiation tactics?
Recommendation
Question
Normative Appeal
commitment
Question 50
Which of the following is true of emotional intelligence?
It is determined primarily by birth.
It affects our ability to reason and think analytically.
It cannot be learned or improved upon.
It helps us in relating to others and in making decisions about work and our lives.
