Introduction
Staff turnover is vital for a hospitality organization, especially when the organizations aim at a high-quality service. The focus of the hospitality business must be to provide outstanding service that will give a memorable experience to the guests. For offering such experience, trained and happy people are required. A high rate of employee turnover has negative and immediate effect on the organization.Hospitality industry is a labor intensive industry, requiring a variety of skills, knowledge and attitudes, and levels of competency. The labor turnover rate in the hospitality industry is observed as higher than other segments. Many positions are available in the hospitality organizations ranging ...