Literature review
Over the past number of years, the issue of violence has generated a lot of concerns in the workplace. Different sectors experience different levels of workplace violence with 85 percent of non-fatal assaults occurring in retailing and service industries. The health care sector falls under the service industry and workers in this sector are at higher risks of workplace violence. It becomes hard to estimate the true incidence of violence towards health workers because of different definitions and data collection systems (Hartley, D., & Ridenour, 2011 #1).
Violence among health workers triggers most psychological and physical outcomes. Some of the ...