Introduction
Ishikawa is ranked among the quality gurus. He played a significant role in introducing and improving quality controls in Japan’s industries immediately after World War II. He emphasized that customers were the core reason why businesses existed and should therefore be provided with quality products and follow up be done to ensure that they get satisfaction from those products (GURU GUIDE, 2010). He is also famed for coming up with the fish bone cause and effect diagram and the quality circle.
Background
Kaoru Ishikawa was born in 1915 in Tokyo as the oldest son in a household that had eight children. ...