Introduction
When a company outsources a product or service to another company and that company that has been outsourced with the service/product performs poorly, there are ways to correct this. Hanfield and Krause (2007), argue that there are three ways to correct low services from the supplier: either improve the supplier, change the supplier or bring the process to internal developmemt. Hanfield and Krause (2007) further argue that it is better to developthe supplier becaue of cost and logistics. When undertaklinmg supplier development, it isimportant to ensure that both parties commit to the process both in labor and resources and cost. Supplier ...