Introduction
Today, social media is not only a platform for people to connect with their friends and share opinions but also a solid marketing and information collection tool. The world’s largest social media networks are recording huge amounts of data never analyzed before, which could be used to reveal important information about different consumers. This includes information such as how people arrive at buying decisions as well as what goods or services they are likely to require in the future. This shows that social media can be leveraged to drive business results. Companies which employ social media in their marketing mix ...