RESEARCH REPORT
Introduction
The use of self-service technologies and electronic mail in the retail industry is an increasing phenomenon. The research question is directed on the problems of employment, whether the application of electronic mail and self-service checkouts influence the employment indexes in retail establishments. The research question that will be explored is the following: Does the implementation of self-service checkouts and electronic mail technologies eliminate jobs or create employment? Studies that have been directed on automation and technology infer that there are restrictions to the point where the requisite for human labour can be eliminated (Campbell, Maglio & Davis 2011).
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