Refund Reports Samples For Students

Writing bad-news messages

Dear Ms. Leketa Young,
Introduction
Our esteemed customer, I received your email. In the package, you are bringing to my attention the fact that the jacket you bought from my women’s clothing shop in California turned out to be defective since the panes have different coloring. You also requested for refund of the cost of the jacket and the shipping charges. Thank you for expressing your claims to me. Unfortunately, I’m sorry to inform you that it will not be possible to refund you for reasons that you will understand.

Reasons for refusal

- Leather jacket is defective ...

For Electronic Arts, Inc

Our Professor
Transmittal
Andrew Wilson, CEOElectronic Arts, Inc.
209 Redwood Shores Parkway

Redwood City, CA 94065

Dear Mr. Wilson:
As agreed during our meeting on November 15, 2013, attached herewith is the report on the customer service problems being experienced by your company.
The report examines the causes and effects of the company’s customer service problems and provides recommendations on how these problems can be addressed.
I hope you find this report satisfactory.
Sincerely yours,

Executive Summary 4

Introduction 5
Problem Statement 5
Method Used 5
Findings 6
Product 6
Service 6
...

This report analyses the most recent financial reports of two companies; Sino Gas and Energy of Australia (2014), and Solar World of Germany (2015). Sino Gas and Energy reported total provisions of $97,166 that constituted 0.09% of the total assets. Solar World reported total provisions of k€ 49,466 that constituted 5.69% of the total assets. The provisions for the two companies are listed below in descending order based on their book values:

Sino Gas and Energy $

Other provisions 60,837
Employee entitlements 36,329
Total 97,166
Solar world k€
Warranties 24,653
Pensions 10,704
Litigation risks 9,190
Other ...

WRITING IMPROVEMENT EXERCISE 6

Writing Bad-News Messages

Passive Voice: A major error was made in the report. (simply states that a mistake was made without “pointing the finger” at someone – softens the sentence)

Active Voice: We accept returned merchandise only when you provide a sales receipt.

Passive Voice: Returned merchandise is accepted only when a sales receipt is provided. (by taking the people out - we & you – the focus switches to the things – merchandise & receipt)

Convert the following active voice sentences into passive voice:

- You cannot have a cash refund for merchandise that you purchased 30 or more days ago.

Cash refund is not allowed for merchandise purchased for 30 or more days.

- We can’t allow you to attend the conference because our budget has been cut.

Attending the conference is not possible due to the budget cut

- I am unable to accept your speaking invitation because of ...

Analysis of the United States Airline Industry

Abstract1
1. Introduction1
2. Impact of the Aviation industry on the American Economy..2
2.1 Economic Impact due to Airline Expenditure Categories.3
2.2 Airline Economic Impact due to Employment .5
2.3 Airline Industry Exports6
3. United States Airline Industry Market Structure 7
4. Strategies of Companies in American Airline Industry.10
4.1 Hub-and-spoke structure10
4.2 Pricing Strategies10
4.2.1 Price Discrimination.11
4.2.2 Advance Purchase Pricing11
4.2.3 Peak Loading11
4.2.4 Cumulative Volume Pricing11
4.2.5 Risk Sharing12
4.2.6 Bundled Pricing .12
4.3 Mergers12
4.4 Low-cost Carriers.12
5. Evaluation of Southwest Airlines..13 6. Conclusion.14
7. Bibliography..15

Abstract

The United States airline industry holds a vast share ...

Risks

There are plenty of risks that are associated with the output from family dollar organization. In terms of delivering profitable sale growth, the following are some of the acute setbacks that the organization faced. Persistent fiscal issues affected the normal profit range that the company always achieves, this led to acute losses in the gross output of the company total income. The increase in the payroll tax was also another setback that was attached to the company. This brought about plenty of insignificance through cutting down on the total amount of the realizable profits for the company. Tax refund ...