Executive Summary
Commonwealth Bank of Australia (CBA) is a large bank serving many clients. To improve their ability to win more customers, it needs to train its supervisors in the sales and marketing division. Training motivates employees to become more committed to the company. Training also minimises instances of high turnover. Furthermore, training increases employees’ performance, which ultimately contributes to the organizational performance. Before taking employees for the training program, CBA ought to conduct a needs analysis. This will assist in the development of the content of the training program. In this case, the content of the training program for supervisors ...