Over the last three decades, the role of IT in business has drastically changed. Initially, IT was meant to assists in the day to day operation of the company such as keeping records and controlling inflow and outflow. However, the need has changed. Today, most business entities focus their energy on making IT an entity that not only serves customer-related services but also influences decision making processes within the company (Baltzan, 2012). The level of investment that has been directed on IT infrastructure in the last three decades calls for increased value-addition mechanisms from the IT sector.
There ...