Conflict Management
In any given relationships, conflicts are inevitable. This is because people hold different views, have different opinions, expectations, cultures, beliefs among many other factors. Emotional intelligence, which is the ability of a person to perceive and understand his/her own emotions and that of others or group, plays a key role in the effective management of conflicts. The determinants of the relationship between conflict management and emotional intelligence have been identified as communication, interpersonal relationships, concern for self and others and the transformation and reinterpretation of the conflict situation (Goleman et al, 2002). If a leader, facilitator or mediator were unaware of how ...