Introduction
If a job is well-designed, it may foster employee well-being and engagement, and therefore contribute to work performance that leads to customer satisfaction (Bakker et al., 190). Job design provides a description of the way “jobs, tasks, and roles are structured, enacted, and modified and what the impact of these structures, enactments, modifications, are on the individual, group, and organizational outcomes” (Grant et al., 318). For a period spanning over half a century, job design theories have played a significant role in guiding scholars and practitioners to offer descriptions, explanations, and effect changes in the work experiences and behaviors ...