Section One:
The following articles were reviewed:
(2010). The Marketing Society, Retrieved from https://www.marketingsociety.co.uk/sites/default/files/thelibrary/marketing excellence 2 KFC case study.pdf
Dupre, E. (2013). P&G solves diaper dilemma with qualitative research. Direct Marketing News, Retrieved from http://www.dmnews.com/pg-solves-diaper- dilemma-with-qualitative-research/article/322357/
The two articles chosen had something in common, which is, in both cases the companies that undertook the qualitative research were losing market share and needed to find out why this was the case.
In the first article from the Marketing Society (2010), a case study was outlined which described how American fast food restaurant chain KFC was losing market share. The ...