Abstract
This research sought to understand how operation management, total quality management and information management lead to effectiveness and efficiency in the process of offering a service. In order to understand dynamics in the process of the human resource, it is important to obtain information regarding the process of offering a service in a given organization. The intent of this research is to determine the processes at Bus Cleaning Club Company. Through the analysis of data, the research intends to determine whether the company is experiencing any operational problems. This was determined by identifying the processes that are used in the company and ...