CONTENTS
1. Introduction 3
2. The Contexts of Quality Systems 4
2.1. The Customers Gratification Perspective 5
2.2. The Ethical Perspective 5
2.3. The Legal Perspective 6
3. The Methods and Tools of Quality Control Process 7
3.1. Failure Mode and Effect Analysis (FMEA) 8
3.2. Cause and Effect Analysis (Fishbone Analysis) 9
3.3. DMAIC 10
4. Conclusion – The Impact of Quality Control and Assurance Management 11
Bibliography 13
Introduction
Quality control and assurance have evolved from essential competitive solutions to the foundational elements of effective business performance (Automotive Action Industry Group, 2008). Because of the unstoppable technological advent, the manufacturing ...