CHAPTER 1: INTRODUCTION
1.1 Background of Study
This research will seek to perform an in depth study on implementation of total quality management (TQM) and the balanced scorecard by SME’s. The study will be interested in learning how small and medium enterprises are involved in the implementation of TQM and the balanced scorecard which are key components of the business management. In business total quality management refers to a management strategy that aims at maximizing the human resources and other available resources so as to accomplish the organizational objectives. Hence, it is of interest to know how SME’s implement this ...