Abstract
In this competitive era it is very important for any service industry to meet with customer expectations by providing high quality product and good services. In restaurant business customer satisfaction play an important role in determining success of restaurant. The research study is focused on analyzing relationship between customer satisfaction and various factors like; ambience of restaurant, cleanliness, hygienic food, prompt service, behavior of staff members and their dealing with customers. Tip cups used as a measurement to check the quality of services provided by restaurants owners.
Introduction to the problem: Service quality is an important measurement for success of a ...