Introduction
Singapore is a rich tourist and international travels destination. Most of the visitors travel for leisure, luxury, family, business, and religious or recreation purposes. The visitors mainly spend in hotels. This makes tourism the main source of income in the country. The travelers bring income to the country’s economy in terms of payment for services and goods. It is also the creator of job opportunities in the economy (Pitchford, 2008). The focus of the paper is to gain deeper understanding and appreciation of the value and means of customer satisfaction and return in luxury hotels in Singapore.Statistics of Singapore's ...