Introduction
Operations Management (OM) is a broad area involved with the comprehensive research, planning and execution of all activities in an organization that lead to a creation of value for its stakeholders. One of its foremost goals is increasing the efficiency of operations through the reduction of waste, and delivering precisely the value that a customer has paid for. An important part of functional operation management is resource planning and resource scheduling activities that ensure a continuous production of services and/or goods, eliminate excess inventory, and deliver the required value at precisely the location the customer wants at the time the customer wants. These ...