BUSINESS PROCESS CHANGE PLAN
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Summary of the plan
Tesco PLC is a multinational general merchandise and grocery retailer. It operates in twelve countries and is headquartered in the United Kingdom. The work environment in the organization is based on respect, trust, and staff motivation. The company’s customer-based approach involves listening, supporting, and thanking customers by providing a revolutionary shopping experience. The company prides itself on understanding and prioritizing the needs of customers. It is crucial for Tesco to improve its customer service since it has been recording losses as many customers have been shifting their loyalty to other supermarket chains. Customer ...