Employee engagement and organizational citizenship behavior (OCB)
Employee engagement is an organization approach aimed at ensuring employees commitment to their organization’s goals and values, and motivates them to take part in the success of the organization. Organizations expect employees to offer more of their potential and capability. According to Rich, Lepine & Crawford (2010), employee’s motivation leads to high levels of job performance. On the other hand, employee engagement is relatively related to organizational citizenship behavior (OCB). Employee engagement to their workplace determines their commitment to the organization, hence promoting OCB (Bhatnagar & Biswas, 2010). Total engagement of employees to their duties increases the occurrence of ...