Abstract
The information technology industry is an industry in turmoil. Today, the industry faces a significant number of companies that are choosing to outsource technical support. This outsourcing has caused changes in both the structure of these companies and the local markets in which they reside. This paper is an examination of those changes and the impacts that outsourcing has had on the information technology industry. In the western world, there is a debate raging between those who support outsourcing and those who claim it harms the economy. Ever since the American market crashed in the post-September 11th world, companies have ...