Question 1
The human aspect of business refers to the managers, customers and employees of a company. Managers are responsible for carrying out some duties and roles in the functional areas of the organization, customers create demand for the goods and services offered by the organization, and employees ensure effective delivery of service to meet the specific needs of customers. For service firms, labor relations are an integral part of service delivery and operational efficiency. The dynamism and complexities of doing business in the contemporary business world pushes companies to seek competitive advantage through various strategies. For South West Airlines, keeping a work ...
