Executive Summary
Northwest Hospital and Medical Centre provides different services to patients. Since its inception in 1960, the hospital has undergone different transformation and is a leading innovator in technological advancements in medicine. However, the organization lacks effective systems for timely delivery of services. In this case, patients feel that they spend a lot of time waiting to see a doctor and they do not receive any updates from the checks done. This requires a system in place to help guide patients and receptionists on a timeline for a day. This requires combined effort from the management, the staff and the physician in coming up with a proper ...