EXECUTIVE SUMMARY
Marketing management is one of the most important tools in any business’ industry as it ensures that the enterprise’s sales balance with customers’ satisfaction, and it is one of the best means to use in determining whether or not customers get reward for their money and expenses. Marketing ensures that a customer is well informed about the product he/she wishes/intends to purchase and this way the customer will be fully conversant with the product which he is about to acquire (Campbell, 2007, p. 92). This therefore becomes a very important aspect in tourism, bearing in mind that it is one ...